Customer Relationship Consultant – In-Branch & Virtual

Skipton Building Society; Wilmslow; On-site; GBP 23,000 - 28,000; Full time

Job summary

A leading building society is hiring for a Customer Relationship Consultant in Wilmslow. The role involves engaging customers to identify their financial needs and providing tailored solutions while delivering exceptional service. Ideal candidates should have strong interpersonal skills and experience in customer-facing roles. This permanent position offers a competitive salary up to £28,000 per annum, complemented by various benefits including an annual bonus, generous leave, and private medical insurance.

Benefits

Annual discretionary bonus scheme

25 days annual leave plus bank holidays

Generous employer matched pension contributions

Employee Assistance Programme

Paid volunteering days

Private medical insurance

Qualifications

• Excellent customer service experience, either in person or over the phone.
• Ability to handle a variety of customers with a positive attitude.
• Strong communication skills to influence different audiences.

Responsibilities

• Engage with customers to identify their needs.
• Act as the first point of contact for customers in branch.
• Conduct ‘My Review’ appointments with customers.
• Educate customers on products and services.

Skills

Customer engagement

Communication

Problem-solving

Time management

Job description

A leading building society is hiring for a Customer Relationship Consultant in Wilmslow. The role involves engaging customers to identify their financial needs and providing tailored solutions while delivering exceptional service. Ideal candidates should have strong interpersonal skills and experience in customer-facing roles. This permanent position offers a competitive salary up to £28,000 per annum, complemented by various benefits including an annual bonus, generous leave, and private medical insurance.