Customer Relations & Scheduling Specialist

Express Recruitment; Matlock; On-site; GBP 60,000 - 80,000; Full time

Job summary

A growing organisation in the UK seeks a detail-driven Customer Relations Administrator to provide vital administrative support within a dynamic team. The role involves managing schedules, quality-checking reports, and maintaining professional communication with customers and internal teams. Ideal candidates will have strong admin skills, attention to detail, and proficiency in Microsoft Office. Offering competitive benefits including 25 days annual leave, pension, and private healthcare after probation, this position is based in Matlock with Monday to Friday hours.

Benefits

25 days annual leave

Company pension scheme

Birthday off

Private healthcare after probation

Qualifications

• Strong administrative experience in office support.
• Effective written and verbal communication skills.
• Professional approach on telephone interactions.

Responsibilities

• Provide admin support to team and management.
• Review reports for accuracy and consistency.
• Schedule customer appointments effectively.
• Handle incoming calls with professionalism.
• Liaise with internal and external clients.
• Ensure data protection compliance.

Skills

Administrative experience

Written and verbal communication skills

Professional telephone manner

Organisational abilities

Attention to detail

Independent and team work

Proficiency in Microsoft Office

CRM and scheduling software

Job description

A growing organisation in the UK seeks a detail-driven Customer Relations Administrator to provide vital administrative support within a dynamic team. The role involves managing schedules, quality-checking reports, and maintaining professional communication with customers and internal teams. Ideal candidates will have strong admin skills, attention to detail, and proficiency in Microsoft Office. Offering competitive benefits including 25 days annual leave, pension, and private healthcare after probation, this position is based in Matlock with Monday to Friday hours.