Customer Relations Officer -Presales

GBS UK; Stafford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A customer relations firm in England is seeking a proactive Customer Relations Officer - Presales to engage with potential customers, generate leads, and support business growth. The ideal candidate will have strong tele-calling experience, excellent English communication skills, and a target-driven attitude. Responsibilities include making outbound calls, qualifying leads, and scheduling appointments. This role is integral in building rapport and maintaining professional customer interactions.

Qualifications

• In depth experience in tele-calling or customer service.
• Excellent verbal communication skills in English.
• Target-driven and result-oriented mindset.

Responsibilities

• Make outbound calls to potential customers.
• Maintain accurate records of customer interactions.
• Schedule appointments and follow up with potential customers.

Skills

Tele-calling experience

Verbal communication in English

Persuasion skills

Negotiation skills

Relationship-building

Objection handling

Self-motivation

Tools

MS Office

CRM tools

Job description

Role Purpose

We are looking for a proactive and persuasive Customer Relations Officer - Presales at Gedu to engage with potential customers, generate leads, create applications and schedule appointments for the sales team. The ideal candidate should be confident in handling outbound calls, building rapport with prospects, and contributing to business growth.

Job Responsibilities:

• Looking for counsellors/advisors with overseas education background
• Make outbound calls to potential customers to introduce and explain the company's products/services.
• Identify student needs and qualify leads for the sales team.
• Cross sell our other brands as may be applicable as per the student's profile.
• Follow-up with the customers on calls/emails/WhatsApp diligently.
• Schedule appointments and ensure a seamless handover of qualified leads.
• Maintain accurate records of customer interactions in the CRM system.
• Follow up with potential customers to maximize conversion opportunities.
• Meet daily/weekly/monthly call and lead qualification targets.
• Maintain a positive and professional attitude in customer interactions.

Essential Skills and Experience

• In depth experience in tele-calling, customer service, or pre-sales.
• Excellent verbal communication skills in English
• Strong persuasion, negotiation, and relationship-building abilities.
• Ability to handle objections and maintain professionalism.
• Basic knowledge of MS Office and CRM tools.
• Target-driven, self-motivated, and result-oriented mindset.
• Overseas education counselling experience preferred.
• Document collection and creating university/college applications will be an added advantage.