Customer Relations Manager

Sanders Senior Living; City Of London; On-site; GBP 40,000 - 45,000; Full time

Job summary

A luxury care home group is seeking a Customer Relations Manager in Essex to oversee the sale of self-funded beds across multiple locations. The ideal candidate has a strong sales background in the care sector, excellent communication skills, and a passion for enhancing customer experiences. Key responsibilities include achieving occupancy targets and collaborating on marketing initiatives. This role offers competitive salary and benefits including paid holidays, pension scheme, and opportunities for career progression.

Benefits

28 days Paid Holiday

Pension Scheme

Blue Light Card discounts

Employee Assistance Scheme

Paid training

Free DBS Check and uniform

Career progression opportunities

Free on-site parking

Employee of the Month awards

Qualifications

• Experienced in sales and business development, preferably in the health sector.
• Proven track record of exceeding sales or occupancy targets.
• Ability to work across multiple locations effectively.

Responsibilities

• Achieve occupancy targets for sold self-funding beds.
• Ensure seamless move-in experiences for new residents.
• Collaborate with the marketing team on location-specific strategies.
• Lead marketing events and community engagement initiatives.
• Promote the homes through various media channels.

Skills

Sales experience

Interpersonal skills

Communication skills

Relationship building

Customer experience focus

Job description

Overview

Customer Relations Manager
Care Home: Essex-based – working across multiple local sites
Hours per week: 40 hours per week
Salary: £40,000 - £45,000 per annum plus commission

We are excited to offer a fantastic opportunity to join our Sales & Marketing team as a Customer Relations Manager. This role involves working across multiple Sanders Senior Living care homes within the Essex region, supporting our teams to ensure self-funded occupancy targets are consistently met. As the Customer Relations Manager, you will take overall responsibility for the sale of self-funding beds, delivering a seamless move-in experience for new residents and their families. You’ll be a key part of the resident journey, from first enquiry to move-in day, ensuring every interaction is handled with professionalism, empathy, and care. Working in close collaboration with our central marketing team, you will develop and implement tailored marketing strategies for each location, aligned with their unique community and setting. You\'ll also lead on home-specific marketing events, drive local engagement through schools, charities and businesses, and play an active role in promoting our homes through social and traditional media channels.

Responsibilities

• Take overall responsibility for the sale of self-funding beds and achieve occupancy targets.
• Deliver a seamless move-in experience for new residents and their families from first enquiry to move-in day.
• Collaborate with the central marketing team to develop and implement location-specific marketing strategies.
• Lead home-specific marketing events and drive local engagement with schools, charities and businesses.
• Promote the Homes through social and traditional media channels.

What We’re Looking For

• Experienced sales and business development professional with a background in the care or health sector.
• Confident working across multiple homes with a proven track record of exceeding sales or occupancy targets.
• Outstanding interpersonal and communication skills.
• Ability to build strong relationships with residents, families, and external stakeholders.
• Flexible and proactive approach to working across different care home settings.
• A passion for excellent customer experience and a person-centred mindset.

Benefits of working with Sanders Senior Living

• 28 days Paid Holiday
• Pension Scheme
• Blue Light Card and access to various other discounts on travel, restaurants, days out and leisure
• Employee Assistance Scheme that is also available to immediate family members
• Comprehensive induction and ongoing, paid training
• Free DBS Check and uniform
• Opportunities to progress your career within the company
• Free, on-site parking
• Employee of the Month awards

About Sanders Senior Living

Sanders Senior Living is a luxury care home group with state-of-the-art residences brimming with premium facilities and exceptional services. Optimum health and wellbeing are at the heart of everything we do. And we do it with a difference.

Our commitment to delivering personalised care is at the core of our mission, as we strive to celebrate the lives of each and every one of our residents.

At Sanders Senior Living, we prioritise the professional development of our staff by investing in comprehensive internal, external, and e-training programs at all levels. This dedication to continuous learning and growth ensures that our team is equipped to provide the highest quality of care to our residents.

As we look towards the future, our reputation for delivering innovative care for individuals living with dementia continues to flourish. We are dedicated to pushing the boundaries of care excellence and setting new standards in the industry.

All appointments are subject to safer recruitment requirements to ensure the safeguarding of adults. All positions will involve appropriate checks and clearances.

You can apply for this role by completing our short application form or by visiting the home where one of our team can help you.