Customer Relations & Logistics Specialist

OA; United Kingdom; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A growing independent business in Luton is seeking an experienced Customer Relations & Logistics Specialist to ensure a seamless customer experience and efficient movement of goods across Europe. The ideal candidate will have logistics and customer account management experience, strong organisational skills, and the ability to manage multiple priorities. This 6-month fixed-term contract offers the opportunity to work in a dynamic environment with a focus on detail and solutions. Apply with your most recent CV.

Qualifications

• Experience within logistics, supply chain, or international freight.
• Proven background in customer or commercial account management.
• Highly organised and detail-driven in handling documentation.

Responsibilities

• Support the Regional Sales Manager in delivering revenue targets.
• Act as the main point of contact for customers and suppliers.
• Manage the end-to-end order process.

Skills

Logistics experience

Customer account management

Organisational skills

Attention to detail

Proactive teamwork

Tools

ERP systems

Excel

Job description

Customer Relations & Logistics Specialist.

Role: Customer Relations & Logistics Specialist

Location: Luton

Hours: Monday to Friday, 37.5 hours a week hybrid working

6 Months Fixed Term Contract

OA are currently looking to recruit for an experienced Customer Relations & Logistics Specialist to join an independently owned, growing business based in Luton.

As a Customer Relations & Logistics Specialist you will ensure a seamless customer experience and efficient movement of goods across Europe, Deep Sea and Cross Trade routes.

Duties of a Customer Relations & Logistics Specialist:

• Support the Regional Sales Manager in delivering regional revenue targets and executing customer account plans
• Act as the main point of contact for customers and suppliers, delivering responsive, high-quality service by phone and email
• Manage the end-to-end order process, from order receipt and confirmation through to supplier purchase orders and delivery completion
• Coordinate international logistics with third-party hauliers to ensure on-time, in-full delivery of goods
• Maintain accurate customer, order and quality documentation, ensuring compliance with ISO9001 and ISO14001 standards
• Capture and report customer feedback, commercial opportunities and competitor intelligence to support regional growth

What we would like from you:

• Experience within logistics, supply chain or international freight, with strong understanding of global movement of goods and import/export processes
• Proven background in customer or commercial account management, confident building relationships by phone and managing multiple priorities independently
• Highly organised, detail-driven and solutions-focused, comfortable handling complex documentation in a fast-paced, regulated environment
• Proactive team player
• Strong systems capability, including ERP usage and solid Excel skills; NetSuite and chemical/logistics product knowledge advantageous

If you are interested in this role, please apply below with your most recent CV.

Thank you for your interest in this vacancy, which is being advertised by OA Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days.