Customer Relations Coordinator/Complaints handler

JR Personnel; Loughborough; On-site; GBP 23,000 - 28,000; Full time

Job summary

A dynamic employment agency is seeking a Customer Relations Co-ordinator to support the Complaints team in Loughborough. In this role, you'll manage customer complaints, ensuring effective resolutions while providing day-to-day administrative support. Ideal candidates will possess strong investigative skills and the ability to maintain composure in challenging situations. Offering a salary up to £28,000 per annum with generous benefits including a pension and annual leave.

Benefits

Generous pension

25 days annual leave

Life assurance

Free onsite parking

Enhanced parental leave

Employee assistance programme

Cycle to work scheme

Employee discounts

Qualifications

• Office-based customer complaints experience required.
• Ability to remain composed in difficult situations.
• Experience with CRM Database System is desired.

Responsibilities

• Receive and acknowledge customer complaints.
• Investigate queries and provide timely resolutions.
• First point of contact for customer inquiries.
• Make improvement recommendations based on complaint trends.

Skills

Numeracy skills

Investigative skills

Problem-solving

Interpersonal skills

Communication skills

Organizational skills

Tools

Microsoft Office

Job description

Role: Customer Relations Co-ordinator supporting the Complaints team

Location: Loughborough

Reference: 11236

Duration: Permanent

Salary: Up to £28,000 per annum

Benefits: Generous pension, 25 days annual leave, Life assurance, Free onsite parking, Enhanced parental leave, Employee assistance programme, Cycle to work scheme, Employee discounts, Plus more!

Hours: Monday to Friday, 8.30am to 5pm (37.5 Hours)

JR Personnel are an employment agency acting on behalf of a client who is looking for a Customer Relations Co-ordinator. This is an exciting role working in a dynamic team, where you will be responsible for the management of customer complaints to give effective resolutions. It would suit a problem solver who loves investigating and resolving queries. There are lots of admin duties and day-to-day support of the Customer Complaints department and all the processes, to liaise between the business and customer and to ensure complaints are resolved in a timely manner.Our client offers great career and professional development.

Our client:

An independently owned Group with sites across the South, Southeast, East and the Midlands, employing over 750 people. With a reputation for excellence they are an independent business that can offer real job satisfaction in an environment which encourages you to contribute, supports you in getting the job done and enables you to become part of a team that delivers big ideas.

Role profile:

• Receive and acknowledge customer complaints, investigate them and ensure queries are processed within the agreed service levels.
• Acting as the first point of contact for customers.
• Keeping up to date with the progress of investigations and relaying that back to the customer.
• Make recommendations for a solution and negotiate with the customer to gain agreement.
• Contribute to the team and business improvement process and offering ideas.
• Analyse complaint trends and report them back.

Essential Criteria:

• Experience working within an office-based customer complaints environment.
• Highly numerate
• Good at investigating and problem solving.
• Team player
  • Highly organised with excellent interpersonal and communication skills
  • Be able to keep your composure in difficult situations.
  • Experience in Microsoft Office including Word, Excel, Outlook and PowerPoint.

Desired criteria:

• Own transport
• Knowledge of a CRM Database System.

Due to the number of responses generated we are unable to get back to every applicant. If you have not heard from us within seven days you will not have been successful on this occasion.