Customer Relations Administrator *Temporary*

Office Angels; Newcastle upon Tyne; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading employment agency is seeking a Customer Relations Administrator in Newcastle for a temporary role. The position involves engaging with customers via various channels to address inquiries, collaborating with teams to improve service, and collecting feedback. Ideal candidates will have prior experience in customer service, excellent communication skills, and a positive team-oriented attitude. Competitive pay at £13 per hour is offered.

Benefits

Competitive pay

Supportive environment

Career development opportunities

Qualifications

• Previous experience in a customer service or customer relations role.
• Excellent verbal and written communication skills.
• Strong problem-solving skills and a positive attitude.

Responsibilities

• Engaging with customers via phone, email, and chat.
• Collaborate with internal teams to address inquiries.
• Collecting feedback to improve offerings.

Skills

Customer service experience

Excellent communication skills

Problem-solving skills

Teamwork

CRM software proficiency

Job description

Overview

Join Our Client as a Customer Relations Administrator!

Are you a people person with a passion for providing excellent customer service? Our valued client is seeking Temporary Customer Relations Administrator to support their team for 3 months.

Location: Newcastle City Centre

Working Hours: Monday - Friday, Full Time hours

Contract Type: Temporary

Hourly Rate: £13 per hour paid through Office Angels on a weekly basis

Start Date: ASAP, with a minimum commitment of 3 months

Responsibilities

• Engaging with customers via phone, email, and chat to address inquiries and resolve issues promptly.
• Collaborate with internal teams to ensure timely receipt and sharing of information related to complaints and queries, supporting the achievement of complaint handling targets.
• Collecting feedback to help us continually improve our offerings.
• General administration duties when required.

Qualifications

• Previous experience in a customer service or customer relations role
• Excellent verbal and written communication skills - your ability to connect with customers is key!
• Strong problem-solving skills and a positive attitude.
• The ability to work effectively both independently and as part of a dynamic team.
• Proficiency in using customer relationship management (CRM) software and standard office applications.

Why Join Us / Benefits

Competitive Pay: Starting at £13 per hour, we value your hard work and dedication.

Supportive Environment: Join a team that champions collaboration and encourages personal growth.

Dynamic Work Culture: Experience a lively atmosphere where your contributions are recognised and celebrated.

Career Development: Gain valuable experience in the transport and logistics sector, with opportunities to learn and grow.

How to Apply

Don\'t miss out on this exciting opportunity to make a difference. Click the link below to submit your application today! We\'re looking for someone to start ASAP, so your quick response is appreciated.

Note: If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone\'s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.