Customer Relations Administrator

Finlake Resort &Spa; Chudleigh Knighton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading holiday resort in Chudleigh Knighton is seeking a dedicated Customer Service Associate. Your role will be to assist holiday homeowners with queries, guide new owners through onboarding, and manage billing and account issues. The ideal candidate will have strong communication skills and a proactive approach to problem-solving. This position offers a competitive salary, discounted holidays, and 30 days of holiday, increasing with service. Join a friendly team committed to excellence and sustainability.

Benefits

Competitive Salary

Discounted Holidays

Discounted Meals

30 Days Holiday

Company Sick Pay

Pension Scheme

Continuous Training

Qualifications

• Previous experience in customer service or administration, ideally in hospitality, leisure or property.
• Strong communication skills, both written and verbal.
• A keen eye for detail and great organisational ability.

Responsibilities

• Act as the main point of contact for holiday homeowners, assisting with queries.
• Guide new owners through the onboarding process.
• Manage owner accounts, handling billing and payment queries.

Skills

Customer service experience

Strong communication skills

Organisational ability

IT skills (Microsoft Outlook and Teams)

Proactive approach

Tools

ParcVu systems

Job description

• Act as the main point of contact for holiday homeowners, assisting with queries and supporting day-to-day needs
• Guide new owners through the onboarding process, ensuring they feel confident and informed
• Manage owner accounts, handling billing, payment queries and keeping accurate records
• Log feedback, help resolve concerns and contribute to improving owner satisfaction
• Coordinate with other park teams such as maintenance, housekeeping and management to make sure owner requests are handled efficiently
• Help organise owner events and assist with regular communications to keep them engaged and up to date
• This is a fantastic opportunity to join a friendly, professional team where your care and attention to detail will make a real impact every day.
• Previous experience in customer service or administration, ideally in hospitality, leisure or property
• Strong communication skills, both written and verbal
• A keen eye for detail and great organisational ability
• A proactive and solution-focused approach to your work
• Good IT skills, particularly with Microsoft Outlook and Teams
• Experience with ParcVu systems (desirable)
• Competitive Salary
• Discounted Holidays at our picturesque UK holiday parks
• Discounted Meals at on-site restaurants
• 30 Days Holiday (including bank holidays), increasing to 35 days with service
• Company Sick Pay
• Pension Scheme & Life Assurance
• Continuous Training & Development Opportunities
• Be part of a company with 90 years of family values and a commitment to sustainability