Customer Partner: Housing & Tenancy Sustainment (Remote)

TipTopJob; Southampton; Remote; GBP 29,000; Full time

Job summary

A leading housing provider is seeking a Customer Partner (Housing Officer) focused on tenancy sustainment. This predominantly home-based role involves managing property conditions and tenancy issues while providing exceptional customer service. The ideal candidate will demonstrate proven housing experience and strong communication skills, with a focus on teamwork and innovative solutions to meet the needs of vulnerable customers. The position requires flexibility for site visits in the local area as needed and entails collaboration with multiple agencies.

Qualifications

• Proven Housing experience managing property condition cases and tenancy breaches.
• Strong customer focus with ability to meet diverse needs.
• Experience in working with multi-agencies.
• Understanding of safeguarding for vulnerable customers.
• Ability to prioritize and be agile in responses to customer needs.
• Team player with high-level communication skills.
• Experience in working in partnerships for customer benefit.
• Capable of innovative solutions beyond standard processes.
• Computer literate, experience with Active H desirable.

Responsibilities

• Manage property condition cases and tenancy breaches.
• Provide exceptional customer service.
• Work on hoarding and permissions related cases.
• Collaborate with multi-agencies for effective results.
• Flexibly travel for site visits and court appearances.

Skills

Housing experience

Customer focus

Multi-agency collaboration

Safeguarding knowledge

Agility and flexibility

Teamwork

High-level communication

Partnership working

Innovative problem-solving

Computer literacy

Job description

A leading housing provider is seeking a Customer Partner (Housing Officer) focused on tenancy sustainment. This predominantly home-based role involves managing property conditions and tenancy issues while providing exceptional customer service. The ideal candidate will demonstrate proven housing experience and strong communication skills, with a focus on teamwork and innovative solutions to meet the needs of vulnerable customers. The position requires flexibility for site visits in the local area as needed and entails collaboration with multiple agencies.