Customer Operations Lead - Delivery & Transformation

Royal mail; Orpington; On-site; GBP 50,000 - 58,000; Full time

Job summary

A leading postal service provider based in Orpington seeks a Lead Customer Operations Manager to oversee a team of Customer Operations Managers. This role involves driving performance, ensuring operational excellence, and managing priorities effectively. Candidates should possess strong leadership qualities, be results-driven, and have a commitment to customer service. The role offers a competitive salary and a comprehensive benefits package including bonuses, holidays, and professional growth opportunities.

Benefits

10% on-target bonus

Generous holiday allowance

Flexible working

Pension scheme

Private medical assessment

Corporate discounts

Cycle2work scheme

Qualifications

• Experience in managing and leading teams effectively.
• Strong ability to motivate and coach staff.
• Proven track record in delivering results and performance improvements.

Responsibilities

• Lead and develop a team of Customer Operations Managers.
• Ensure accountability to deliver results across a balanced scorecard.
• Manage stakeholder relationships and deliver operational excellence.

Skills

Customer focused

Team player

Results driven

Inspiring leader

Flexible and can excel under pressure

Job description

A leading postal service provider based in Orpington seeks a Lead Customer Operations Manager to oversee a team of Customer Operations Managers. This role involves driving performance, ensuring operational excellence, and managing priorities effectively. Candidates should possess strong leadership qualities, be results-driven, and have a commitment to customer service. The role offers a competitive salary and a comprehensive benefits package including bonuses, holidays, and professional growth opportunities.