Customer Onboarding Executive

Quickline Communications; Eppleworth; On-site; GBP 60,000 - 80,000; Full time

Job summary

A broadband service provider is seeking a Customer Onboarding Executive to manage customer orders and handle exceptions. This role involves liaising with both customers and internal teams to ensure efficient order processing. Candidates should have strong organisational skills and excellent communication abilities. Benefits include 25 days annual leave plus bank holidays, health cashback scheme, and enhanced parental leave. The position is based in Eppleworth, UK, and requires the right to work in the UK.

Benefits

Pension – 5% employer / 5% employee contribution

Health Cashback Scheme

25 days annual leave + bank holidays

Buy/sell up to 5 additional days annual leave

Enhanced Paternity / Maternity leave

High Street Shopping Discount Scheme

Free Parking on site

Regular ‘Lunch & Learns’

Social Events

Customer Obsessed Awards

Qualifications

• Experience liaising with customers and coordinating multiple delivery teams.
• Ability to convey information clearly to customers and internal teams.
• Strong attention to detail while managing tasks and deadlines.

Responsibilities

• Liaise with internal and external teams to understand exceptions.
• Identify and coordinate resources to resolve customer orders.
• Respond to inbound customer queries regarding order status.

Skills

Excellent communication skills

Strong organisational skills

Customer liaison experience

Job description

Customer Onboarding Executive

We’re Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online - our customers are at the heart of everything we do. So we’re on a mission to provide lightning fast, reliable broadband that reaches the places other providers leave behind.

Our mission relies on a team full of inspiring, customer obsessed people, and welið looking for a Customer Onboarding Executive to support with customer orders that will require exception management.

Could that be you? If so, can you drive order management efficiency, reduce overdue updates, optimise customer interactions, and contribute to growth? We’d love to hear how you can make an impact in this role.

Here’s why you’ll love this role…

• Liaising with internal and external teams to understand reason for exception and progressing through to next step
• Identify and co-ordinate the resource required to resolve exception and fulfill customer order
• Respond to inbound customer queries on order status and next steps
• Strong customer focus with a commitment to delivering excellent service and ensuring customer satisfaction.

Here’s why you’ll be great in this role…

• You have experience liaising with customers and coordinating multiple delivery teams, ensuring seamless collaboration and efficiency.
• You possess excellent communication skills, allowing you to convey information clearly and professionally to both customers and internal teams.
• You have strong organisational skills, effectively managing multiple tasks, priorities, and deadlines with attention to detail.

The benefits…

• Pension – 5% employer / 5% employee contribution.
• Health Cashback Scheme – Can claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations, EAP, 24 / 7 remote GP service, member discounts.
• 25 days annual leave + bank holidays, your birthday, house move and wedding day off.
• Option to buy or sell up to 5 additional days annual leave
• Enhanced Paternity / Maternity / алато leave
• High Street Shopping Discount Scheme - Holidays, food and drink, insurance, sport, tech, high street, Ikea, incarnation, cinema etc.
• Free Parking on site.
• Regular ‘Lunch & Learns’
• Social Events – Summer and End of Year parties etc.
• Customer Obsessed Awards - Regular opportunities to win!

Note to agencies –

Quickline has an internal recruitment team. We will not accept unsolicited CVs from any source other than directly from a candidate via our Applicant Tracking System (“ATS”). Any unsolicited CVs sent to Quickline, via the Quickline careers email address, directly to Quickline employees or managers, will be considered QuickLine property and QuickLine is free to contact those prospective candidates directly with zero financial repercussions. For further information refer to our careers page.

Please note: You must have the right to work in the UK in order to be successfully appointed to this role

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