Customer Marketing Executive

NEOM Wellbeing; Harrogate; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading wellness company in Harrogate is looking for a Customer Marketing Executive to enhance in-store experiences. The role involves campaign support, budgeting tasks, and coordination with cross-functional teams. Candidates should have at least 2 years of marketing experience and a valid driving license. This full-time position offers competitive benefits including 25 days holiday, wellbeing days, and healthcare coverage.

Benefits

25 days holiday plus bank holidays

Extra day off on your birthday

Wellbeing days

Free NEOM product each month

Cashback health plans

Time off to volunteer

Qualifications

• Minimum 2 years of marketing experience, preferably in-house or agency.
• Valid driving license is required.
• Good eye for design and visual merchandising.
• Experience with budget management and finance administration.

Responsibilities

• Assist in the planning and optimisation of marketing campaigns.
• Support the Customer Marketing team to align with brand strategy.
• Coordinate with suppliers on various projects.
• Handle finance administration, including budget tracking.
• Travel to and support store events and launches.

Skills

Marketing experience

Attention to detail

Excellent communication

Project management

Tools

Outlook

Excel

PowerPoint

Word

Job description

The Role

Are you passionate about creating exceptional in-store experiences? Do you thrive in a fast-paced, detail-oriented environment where your creativity and organisational skills make a real impact?

We’re looking for a proactive and highly organised Customer Marketing Executive to join our dynamic Customer Marketing team. Based at our Harrogate office, this full-time permanent role is central to delivering outstanding customer experiences across our NEOM Wellbeing Hubs (WBHs) — our beautiful retail stores dedicated to wellbeing.

In this role, you’ll support a variety of customer marketing initiatives across our WBHs including window displays, in-store visual merchandising (VM), POS print, store events, roadshows, and local digital marketing to boost footfall and brand awareness. You’ll also assist with customer marketing projects and administrative tasks, such as finance admin to support monthly budgeting.

Due to the nature of this role supporting with customer marketing across stores, we are looking for someone who has a valid driving licence. Someone who has access to a vehicle is desirable.

Why NEOM Wellbeing?

At NEOM Wellbeing, we’re more than just a company, we’re a movement. Our mission is to supercharge the wellbeing of our communities and our planet, to leave both in a better place. If you want to work for an award-winning, B Corp certified business, that is leading the way in Wellbeing look no further.

We couldn’t be NEOM Wellbeing if we didn’t look after the wellbeing of our own staff. With extra Wellbeing days, time off to volunteer, time off on your birthday, along with enhanced healthcare coverage, sick leave and competitive maternity entitlement, we’ve got you covered. Not to mention the NEOM goodies with a monthly product allowance and 60% staff discount!

We are on the hunt for someone who lives our Values, is A Good Egg, someone that will Challenge The Status Quo and understands that a positive Attitude Is Everything! If this sounds like you apply below!

What You Will Do

• Assist in the planning, execution, and optimisation of marketing campaigns across various WBHs.
• Work closely with the Customer Marketing team to ensure marketing activity effectively aligns with the wider NEOM Brand strategy and reaches the target consumers, in both our owned and partner channels, in a timely and accurate manner.
• You will support the Commercial team with their department goals, collaborating with the sales teams to develop brand and sales enhancing activations, supported by the wider senior Customer Marketing team.
• Coordinate with suppliers on various projects, including locating stock and managing printed materials.
• Support the implementation of VM guidelines and POS toolkits for physical and digital brand representation.
• Collaborate with the Creative and Commercial teams on marketing materials and calendar adherence.
• Assist with production requests, liaising with designers and production suppliers for digital banners, product page assets, and more.
• Organise and promote regional events, liaising with social media and CRM teams.
• Conduct market research and compile wrap-up reports.
• Handle finance administration for Customer Marketing, including budget tracking and managing purchase orders (POs) and invoices.
• Provide general administrative support, including product orders and preparing reports.
• Travel to WBHs including store events and store launches, transporting supplies as needed.

• Minimum 2 year’s Marketing experience, ideally looking for in-house or agency background
• Valid car driving license. Someone with access to a vehicle is desirable.
• Passion for physical retail
• Good eye for design, visual merchandising and window display
• Excellent attention to detail
• Experience with finance administration and budget management
• Extremely well organised, multitasking skills and methodical
• Excellent communication and interpersonal skills
• Ability to work collaboratively with cross-functional teams
• Project management, print and production management experience would be an advantage
• Have proficient computer skills in Outlook, Excel, PowerPoint, and Word
• Shopper mindset – ability to empathise with the shopper and channel the shopper insights to the briefing and marketing activation plans

• TIME TO CHILL - 25 days holiday plus bank holidays
• BIRTHDAY TREAT - Extra Day off on your birthday
• WELLBEING DAYS - take some time to recharge and reset
• NEOM GOODIES - a free NEOM product each month plus staff discount for you to enjoy
• HEALTH CARE - Cash back plans, outpatient cover, GP consultations, therapies, and Mental Health Support.
• DO GOOD, FEEL GOOD - Time off for you to volunteer plus support for any personal fundraising efforts too.

Apply Now

If you’re ready to share some Good Vibes in our Marketing department and join the team at NEOM Wellbeing, apply below, we can’t wait to hear from you!