Customer Journey Manager - Fintech Product & Data (London)

Pontoon; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A UK employment consultancy is looking for a Customer Journey Manager to enhance the customer experience within the Sales & Trading Lab. This role will focus on analyzing customer data, collaborating with product teams, and driving continuous improvement in customer journeys. Candidates should have strong financial markets knowledge and experience working in Agile settings. This position is critical for aligning customer needs with business strategies and offers a twelve-month contract with potential for extension.

Qualifications

• Experience navigating pricing stacks and downstream reporting and risk systems.
• Detailed understanding of the trade lifecycle and US Treasuries.
• Ability to manage multiple workstreams independently.

Responsibilities

• Analyse customer and business data to identify trends.
• Collaborate with teams to prioritise roadmaps.
• Drive customer-centric thinking within feature teams.

Skills

Strong knowledge of financial markets products

Analytical mindset

Stakeholder management

Experience in Agile environments

Tools

Excel

JIRA

Data visualisation tools

Job description

A UK employment consultancy is looking for a Customer Journey Manager to enhance the customer experience within the Sales & Trading Lab. This role will focus on analyzing customer data, collaborating with product teams, and driving continuous improvement in customer journeys. Candidates should have strong financial markets knowledge and experience working in Agile settings. This position is critical for aligning customer needs with business strategies and offers a twelve-month contract with potential for extension.