Customer Insight Analyst | Data-Driven CX Dashboards

easyJet Airline Company PLC; Luton, Greater London; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A leading low-cost airline is seeking a Customer Insight Analyst in Luton. This full-time role focuses on delivering customer analytics to inform business decisions. The ideal candidate will be detail-oriented with strong analytical skills and experience using Tableau or equivalent tools. You will analyze customer satisfaction data, support KPI reporting, and communicate insights clearly to stakeholders. The company offers up to 20% bonus, flexible benefits, and annual leave among other perks.

Benefits

Up to 20% maximum bonus

PMI

7% pension contributions

Excellent staff travel benefits

25 days of annual leave + bank holidays

Annual credit towards an easyJet holiday

Various flexible benefits and extras

Qualifications

• Proven experience in a data analyst, BI analyst or analytics role.
• Hands-on experience with data analysis and reporting tools.
• Ability to analyze customer experience and satisfaction data.

Responsibilities

• Deliver robust customer, CX and performance analytics.
• Support monthly and quarterly reporting of customer KPIs.
• Identify trends and drivers in customer performance data.

Skills

Detail-oriented

Strong numerical and analytical skills

Experience with large datasets

Strong communication skills

Tools

Tableau

BI/data visualization tools

Job description

A leading low-cost airline is seeking a Customer Insight Analyst in Luton. This full-time role focuses on delivering customer analytics to inform business decisions. The ideal candidate will be detail-oriented with strong analytical skills and experience using Tableau or equivalent tools. You will analyze customer satisfaction data, support KPI reporting, and communicate insights clearly to stakeholders. The company offers up to 20% bonus, flexible benefits, and annual leave among other perks.