Customer-Facing Order & Support Specialist (12-Month Contract)

Essity; Hull and East Yorkshire; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A health and hygiene solutions company is seeking a Customer Facing & Order Management Representative to enhance customer satisfaction through exceptional service. This role is crucial as the main point of contact for customers and Sales & Marketing teams. Responsibilities include managing customer requests and providing effective administrative support. The ideal candidate will possess strong customer focus, experience in customer service, and familiarity with CRM systems. This position offers a hybrid working model as part of a 12-month fixed term contract.

Benefits

Collaborative and inclusive culture

Opportunities for professional development

Competitive total rewards

Qualifications

• Strong customer focus dedicated to delivering high levels of service.
• Experience handling enquiries, complaints and requests effectively.
• Natural ability to form relationships and network effectively.

Responsibilities

• Serve as the main point of contact for customers and Sales & Marketing teams.
• Manage customer requests and queries in collaboration with sales representatives.
• Provide timely and effective administrative support ensuring excellent customer experience.

Skills

Customer focus

Experience in customer service

Organizational skills

Relationship building

Familiarity with CRM systems

Confidence in Microsoft Packages

Job description

A health and hygiene solutions company is seeking a Customer Facing & Order Management Representative to enhance customer satisfaction through exceptional service. This role is crucial as the main point of contact for customers and Sales & Marketing teams. Responsibilities include managing customer requests and providing effective administrative support. The ideal candidate will possess strong customer focus, experience in customer service, and familiarity with CRM systems. This position offers a hybrid working model as part of a 12-month fixed term contract.