Customer Experience & Student Support Officer (Part Time)

Burnley College; Burnley; On-site; GBP 24,000 - 25,000; Part time

Job summary

An educational institution in Burnley is seeking a part-time Customer Experience & Student Support Officer to provide information and administrative support to students. Candidates should possess a minimum of 4 GCSEs including English, and an NVQ Level 3 in Business Administration. Strong Microsoft Office skills and organizational abilities are essential. Salary is up to £24,559 pro-rata, with on-site delivery required for this role. Applications must be submitted by 5:00pm on January 22, 2026.

Qualifications

• Good general education including 4 GCSE's or equivalent to at least Grade C including English.
• NVQ Level 3 in Business Administration or equivalent.
• High level of skills with Microsoft Office Applications.

Responsibilities

• Provide information, guidance, administration assistance and support service to current and prospective students.
• Work with effective management systems and administrative procedures.

Skills

Microsoft Office Applications

Bespoke software

Organisation and planning

Education

4 GCSE's or equivalent (including English)

NVQ Level 3 in Business Administration or equivalent

Job description

Customer Experience & Student Support Officer (Part Time)

We are seeking a Customer Experience & Student Support Officer to provide an information, guidance, administration assistance and support service to current and prospective students, employers, staff and members of the public.

The post holder will have Good general education including 4 GCSE's or equivalent to at least Grade C including English, and a NVQ Level 3 in Business Administration or equivalent.

You will have a High level of skills with Microsoft Office Applications. Be Confident in the use of bespoke software and have excellent organisation and planning skills. As well as experience of working with effective management systems and administrative procedures.

The salary for this post is up to £24,559 pro‑rata.

Burnley College Sixth Form Centre provides first‑class Further Education, University Education, Apprenticeship, business training and adult learning programmes, in the heart of Pennine Lancashire. Please also see our College Charter on the Burnley College website.

At Burnley College, we celebrate the diversity of all our staff, students and visitors. We provide a safe and supportive environment in which everyone is able to study and work to the best of their abilities and we are committed to promoting equality of opportunity for all.

The College is dedicated to safeguarding and promoting the welfare of all learners and expects all staff to share in this commitment. Employment at the College is subject to an Enhanced DBS Check via the Disclosure and Barring Service and any post involving regulated activity will also be subject to an additional barred list check.

Please note that the College does not hold a Sponsorship Licence, and as such is unable to sponsor individuals for Skilled Worker Visas.

If you experience any problems when completing the application form, please e‑mail [email protected]

https://careers.burnley.ac.uk/applynow/

The closing date for this post is 5.00pm Thursday 22 January 2026.

The location for this role is on site delivery.