Customer Experience Specialist

ACS Automotive Recruitment; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A customer-focused car dealership in Luton is looking for a Customer Experience Specialist. This entry-level position entails providing exceptional service and support in both Sales and After-sales departments. Ideal for those with a background in customer service or hospitality, the role focuses on enhancing customer interactions and brand representation. Paid overtime is available for weekend events, and extensive training will be provided to facilitate long-term career progression within the automotive industry.

Benefits

Structured training and development

Clear progression pathways

Paid overtime for weekend work

Qualifications

• Experience in a customer-facing role such as hospitality, retail, or customer service is beneficial.
• Friendly, professional, and confident when dealing with customers.
• Passion for delivering excellent customer experiences.

Responsibilities

• Act as the product specialist and brand ambassador for the dealership.
• Deliver exceptional customer experiences aligned with brand standards.
• Conduct in-depth vehicle presentations for customers.

Skills

Customer service experience

Strong communication skills

Interpersonal skills

Enthusiasm

Job description

Customer Experience Specialist (Sales & Service Support)

Location: Luton

Salary: Minimum Wage

Monday Friday (42 hours per week)

Occasional weekends for dealership events only (paid overtime)

The Role

We are recruiting for a Customer Experience Specialist to join a customer-focused car dealership, working across both Sales and Service departments. This is an ideal entry-level / trainee role for someone with a strong background in customer service, hospitality, or retail, who is looking to start a long-term career in the motor trade.

Customer Experience Specialists act as the welcoming face of the dealership, ensuring every customer receives a first-class experience whether they are visiting for sales or aftersales. This role is non-sales, focused purely on service, support, and brand representation.

Key Responsibilities

• Act as the product specialist and brand ambassador for the dealership
• Deliver exceptional customer experiences aligned with brand standards
• Welcome customers into the showroom and provide a positive first impression
• Conduct in-depth vehicle presentations, ensuring customers fully understand features, technology, and connectivity
• Demonstrate vehicle features, infotainment systems, and driver-assistance technology
• Support Sales Executives by providing detailed product knowledge during the sales process
• Keep up to date with manufacturer training, model updates, and brand initiatives

Your Background & Skills

• Experience in a customer-facing role such as hospitality, retail, leisure, or customer service
• Friendly, professional, and confident when dealing with customers
• Strong communication and interpersonal skills
• Enthusiastic, reliable, and keen to learn
• Passion for delivering excellent customer experiences
• No motor trade experience required full training provided

What’s in It for You

• Entry-level opportunity into the automotive industry
• Structured training and development across Sales and Aftersales
• Monday Friday working week
• Paid overtime for any weekend event work
• Clear progression pathways into Sales, Service, or Aftersales roles

This is an excellent opportunity for someone looking to build a career in the motor trade, gain exposure to multiple departments, and develop long-term progression opportunities within a dealership environment.

If you are interested, please submit your CV to Adam Curtis at ACS Automotive Recruitment