Customer Experience & Process Improvement Analyst

Quilter; Southampton; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading wealth management firm is seeking candidates for an Analyst role in their Business Performance & Optimization department. This position is perfect for individuals new to the industry, providing an opportunity to engage in process improvement and performance analysis. Candidates should have strong analytical and communication skills, with experience in Microsoft packages. The role is located in Southampton, promoting a collaborative work environment focused on relationship building and customer outcomes.

Benefits

182 hours of holiday (26 days)

Participation in Quilter Incentive Scheme

Non-contributory pension scheme

Private medical insurance

Life assurance of 4x salary

Income protection (75% of salary)

Qualifications

• Positive outlook with eagerness to learn and adapt.
• Excellent communication, numeracy, and literacy skills.
• Strong interest in analytics and process improvement.

Responsibilities

• Understand team operations and performance improvement strategies.
• Analyze customer service processes for inefficiencies.
• Monitor key performance indicators and conduct root cause analysis.

Skills

Analytical skills

Communication

Time management

Self-motivation

Interpersonal skills

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Microsoft Dynamics

Microsoft Copilot

Job description

A leading wealth management firm is seeking candidates for an Analyst role in their Business Performance & Optimization department. This position is perfect for individuals new to the industry, providing an opportunity to engage in process improvement and performance analysis. Candidates should have strong analytical and communication skills, with experience in Microsoft packages. The role is located in Southampton, promoting a collaborative work environment focused on relationship building and customer outcomes.