Customer Experience Officer — Agile, Impactful Support

Karbon Homes; Gildersome; On-site; GBP 35,000; Full time

Job summary

A community-focused housing organization in Gildersome seeks a Customer Experience Officer to enhance customer service. You will handle customer inquiries, triage issues, and collaborate across teams for improvements. Required skills include problem-solving, clear communication, and a professional demeanor. The role offers a salary of £34,050 plus additional car payment, with generous annual leave and a variety of benefits. Join us to make a real difference in people's lives.

Benefits

26 days annual leave

Birthday leave

Occupational pension

Health cash plan

Flexible benefits pot

Access to funding for qualifications

Qualifications

• Ability to triage issues quickly and spot risks.
• Effective communication during stressful situations.
• Experience in building strong relationships with stakeholders.
• Attention to detail in logging information accurately.

Responsibilities

• Deliver and manage high-quality customer experience services.
• Assist the Customer Experience Team in various coordination tasks.
• Implement feedback for continuous improvement.

Skills

Problem-solving

Clear communication

Professionalism

Collaboration

Continuous improvement mindset

Job description

A community-focused housing organization in Gildersome seeks a Customer Experience Officer to enhance customer service. You will handle customer inquiries, triage issues, and collaborate across teams for improvements. Required skills include problem-solving, clear communication, and a professional demeanor. The role offers a salary of £34,050 plus additional car payment, with generous annual leave and a variety of benefits. Join us to make a real difference in people's lives.