Customer Experience Officer

Michael Page (UK); Birmingham; On-site; GBP 22,000 - 24,000; Full time

Job summary

A reputable financial services organization in Birmingham is seeking a Customer Experience professional. The role involves providing exceptional customer service, resolving inquiries, and ensuring overall client satisfaction. Ideal candidates will have experience in customer service and proficiency with CRM tools. This position offers a competitive salary along with opportunities for growth within the organization.

Benefits

Competitive salary

Opportunities for growth

Comprehensive training

Supportive workplace culture

Qualifications

• Previous experience in a customer service role, ideally within financial services.
• Ability to handle customer inquiries and complaints with professionalism.
• Commitment to delivering high-quality customer service at all times.

Responsibilities

• Provide prompt and accurate responses to customer inquiries via phone and email.
• Maintain a high standard of customer service to ensure client satisfaction.
• Resolve customer complaints effectively while adhering to company policies.

Skills

Communication skills

Interpersonal skills

Detail-oriented

Organisational skills

Professionalism

Tools

CRM tools

Job description

• Fantastic opportunity with a longstanding not for profit organisation.
• Immediate start with great company benefits.

About Our Client

Michael Page are working in partnership with this reputable organisation to recruit the position of customer experience operating within the financial services industry. Known for its focus on customer satisfaction, the company offers a supportive and professional environment for its employees.

Job Description

• Provide prompt and accurate responses to customer inquiries via phone, email, and other communication channels.
• Maintain a high standard of customer service to ensure client satisfaction and loyalty.
• Resolve customer complaints effectively while adhering to company policies and procedures.
• Processing payments when due or required.
• Processing new business applications.
• Keep detailed and accurate records of customer interactions and transactions.
• Collaborate with internal teams to address customer needs and provide feedback.
• Identify opportunities for process improvements to enhance the customer experience.

The Successful Applicant

A successful Customer Experience professional should have:

• Previous experience in a customer service role, ideally within financial services.
• Strong communication and interpersonal skills.
• Ability to handle customer inquiries and complaints with professionalism and tact.
• Proficiency in using customer relationship management (CRM) tools.
• A detail-oriented approach and excellent organisational skills.
• Commitment to delivering high-quality customer service at all times.

What's on Offer

• A competitive salary of £22,000 to £24,000, depending on experience.
• Opportunities to grow within the financial services industry.
• A supportive and professional workplace culture.
• Comprehensive training to help you excel in your role.

If you are passionate about customer service and want to make a difference, we encourage you to apply for this Customer Experience role today!