Customer Experience Coordinator

Belfor Uk; Birmingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading loss adjusting firm in Birmingham is seeking a full-time Customer Service Administrator. This role involves managing communication between customers and contractors, overseeing service appointments, and ensuring compliance with operational procedures. The ideal candidate will have strong customer service and administration experience, along with a range of technical skills. The role offers various benefits including annual leave and retirement plans.

Benefits

28 days Annual Leave

Annual Pay Review

Retirement Pension Plan

Life Insurance

Health Cash Plan

Employee Assistance Programme

Annual Flu vaccination

Eye Test

Qualifications

• Customer service and administration experience essential.

Responsibilities

• Accurate data input into BELFOR Systems and customer portals.
• Key liaison point between customer service centre and contractors.
• Book appointments for electricians and plumbers.
• Supporting customers with material choices for reinstatement.
• Interim invoicing for reinstatement works.
• Ensure compliance with Health & Safety procedures.

Skills

Customer service

Administration

Computer Science

User experience

User Interface

CSS

Interaction Design

Usability Studies

Visual Design

HTML

JavaScript

Job description

Who we are

When damage stops dreams we are at the start. When fires close doors we open them. And when belts come to a standstill we pull out all the stops. We are the worlds largest loss adjuster with more than 12500 employees in 30 countries. We are ready for whatever comes. Are you ready for us BELFOR. Ready when you are.

Job Description

• Accurate data input into both BELFOR Systems Xactware Symbility and any other customer portals.
• Acting as the key liaison point between the customer service centre and any contractors involved on claims ensuring communication is precise
• Book appointments for both reactive and planned works electricians and plumbers
• Supporting customers with choosing their material choices for reinstatement works.
• Interim invoicing for reinstatement works
• Ensure SLAs are adhered to and highlighting any issues to the Regional Operational Manager where necessary.
• To provide outstanding customer service always remaining courteous and professional.
• Analysing and correcting financial data ensuring projected margins are accurate and PMC is updated weekly.
• Resolve customer queries and ensure any complaints are escalated to your Regional Operations Managers.
• Understanding of all contracts you are responsible for.
• Appointing and issuing purchase orders and communicating with suppliers as and when required.
• Adhere to & ensure compliance with BELFOR Health & Safety Environment &Quality procedures for your local branch
• Flexibility to support across multiple contracts when required.

Requirements for Role

Customer service and administration experience essential

What we offer

• 28 days Annual Leave
• Annual Pay Review
• Retirement Pension Plan
• Life Insurance
• Health Cash Plan
• Employee Assistance Programme
• Induction and E Learnings
• Annual Flu vaccination
• Eye Test

Interested

Then apply now to the No. 1 employer. Please state your job title place of work desired salary and the earliest possible starting date in your application. Apply now!

Required Experience : IC

Key Skills

Computer Science,user experience,User Interface,SME,CSS,Interaction Design,Windows,Android,Usability Studies,Visual Design,HTML,User Research,JavaScript,Web Services,Wireframes

Employment Type : Full-Time

Experience : years

Vacancy : 1