Customer Experience Agent (Supply Chain Planning)

Maersk; East Midlands; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global shipping leader in the East Midlands is seeking a Customer Experience Agent. The role involves providing exceptional customer service, liaising with various stakeholders, and continuously seeking improvements in service delivery. Candidates should have strong analytical skills, a customer-focused mindset, and proficiency in Microsoft applications. This is a full-time position offering benefits like an annual bonus and a competitive pension scheme.

Benefits

25 days annual leave

Annual bonus

Pension scheme

Daily allowance towards lunch

Family-friendly benefits

Employee Assistance Program

Qualifications

• Previous experience in Logistics is a plus.
• Ability to meet tight deadlines and work in a high-paced environment.
• Outstanding attention to detail.

Responsibilities

• Deliver a first-class level of customer service professionally.
• Liaise with third-party suppliers and other Maersk offices.
• Continuously innovate and improve services.
• Ensure accurate document processing.
• Produce internal and external reports as required.
• Monitor performance of third-party suppliers.
• Support clients by understanding their business needs.
• Proactively identify challenges in supply chain processes.

Skills

Customer satisfaction

Logistics experience

Analytical skills

Microsoft applications proficiency

Attention to detail

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Role would be based at the JCB site in East Midlands Gateway

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility continuously setting new standards for efficiency sustainability and excellence.

At Maersk we believe in the power of diversity collaboration and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.

With over 100000 employees across 130 countries we work together to shape the future of global trade and logistics.

Join us as we harness cutting‑edge technologies and unlock opportunities on a global scale. Together lets sail towards a brighter more sustainable future with Maersk.

What we offer

This is an exciting career opportunity in an international challenging business setting known for diversity and high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued recognized and well rewarded.

You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together go all the way for our customers society and for each other.

Are you committed to delivering a world class service to customers

Do you have a proactive approach and a positive can‑do mind‑set

Are you an excellent communicator with strong attention to detail and the ability to take on multiple tasks in a constantly changing environment

Come and join a successful and ambitious Maersk Customer Service team in East Midlands Gateway!

We offer

This role is great for an individual who thrives within a fast paced performance driven environment. With an exposure to internal and external stakeholders you will be part of a talented diverse team where your voice and ideas will be heard and you can really make a difference.

This role will provide constant challenge and the scope to learn in an open and friendly atmosphere. It is an opportunity to join a company that values employees with a strong focus on continuous improvement and personal development.

As a global company with over 100 years experience in shipping Maersk offers excellent benefits to employees including a competitive pension scheme health insurance plus much more. Working as a Customer Experience Agent this is an exciting opportunity to contribute to the growth and success of Maersk a leading provider within the Shipping industry.

Key Responsibilities

• Deliver a 1st class level of customer service to our clients professionally and efficiently at all times and in accordance with documented procedures
• Liaise with other key parties including third party suppliers and other Maersk offices around the world
• Continuously innovate and look for new ways to improve the service we provide to our customers and increase business efficiency
• Ensure that all documents are processed in accurate and timely fashion in line with company policies and within guidelines
• Produce internal and external reports and statistics as required including client KPI reporting
• Monitor the performance of third party suppliers with the aim of identifying areas for improvement
• Support the client in problem solving by building an in depth understanding of their business and the problems that impact on it
• Proactively identify challenges within the clients supply chain process which we manage and suggest possible solutions to optimize the process
• Attend client / other meetings as required
• Participate in Supply Chain Management project teams
• Work on other ad hoc tasks and projects as requested

We are looking for

• Passion for customer satisfaction and service excellence
• Previous experience in Logistics (a plus)
• Ability to use rigorous logic and analytical skills to solve complex problems with effective solutions
• Ability to meet tight deadlines to work in high paced and changing environment and drive to develop new more efficient working practices
• Expertise with Microsoft applications : Word Excel Outlook
• Good telephone manner and strong Customer Service mind set and approach
• Outstanding attention to detail

What we offer :

• 25 days annual leave with the option to buy or sell 5 days.
• Annual bonus and pension scheme
• Daily allowance towards lunch
• Family-friendly benefits and retailer discounts through our benefits partner.
• Access to our Employee Assistance Program with free access to mental and financial health tools.
• For eligible roles we also offer short-term incentives to recognise appreciate and reward your work for delivering outstanding results.

Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website apply for a position or to perform a job please contact us by emailing .

Full-Time

years

1