Customer Experience Advisor – Luxury Auto Career Growth

Vines Group; Jacobs Well; On-site; GBP 28,000 - 33,000; Full time

Job summary

A luxury automotive company located in Guildford, Surrey is seeking a Customer Service Advisor. In this full-time role, you will manage customer inquiries and ensure a top-notch service experience. The position offers a competitive salary between £28,600 and £32,100 per year, alongside a 12-month training program leading to a Level 2 Customer Service qualification. The job entails around 42.5 hours a week with a supportive team environment and plenty of growth opportunities.

Benefits

Competitive pay

24 Days Holiday + bank holidays

Flexible Holidays

Health Plan

Staff Purchase Scheme

Growth Opportunities

Qualifications

• Experience in a customer service or sales environment, ideally with a passion for the automotive industry.
• Friendly and confident communicator over phone and email.
• Ability to juggle multiple tasks in a fast-paced environment.

Responsibilities

• Managing around 80 customer contacts a day.
• Turning enquiries into confirmed bookings.
• Maximising service sales and profitability.

Skills

Customer-focused mindset

Natural communicator

Organised and process-driven

Proactive and adaptable

Team player

Job description

A luxury automotive company located in Guildford, Surrey is seeking a Customer Service Advisor. In this full-time role, you will manage customer inquiries and ensure a top-notch service experience. The position offers a competitive salary between £28,600 and £32,100 per year, alongside a 12-month training program leading to a Level 2 Customer Service qualification. The job entails around 42.5 hours a week with a supportive team environment and plenty of growth opportunities.