Customer Experience Advisor – Digital Banking

HSBC; Poole; On-site; GBP 26,000 - 30,000; Full time

Job summary

A leading international bank in England seeks a Customer Service Consultant to provide outstanding customer service and support. In this full-time role, you will educate customers about digital services and help those with complex banking needs. The ideal candidate should have excellent communication skills and a passion for delivering exceptional experiences. The position offers a starting salary of £26,000, plus benefits including over six weeks of holiday and BUPA Healthcare.

Benefits

Over six weeks of holiday

Employee discounts

Pension contribution

BUPA Healthcare

Life Assurance

Flexible benefits platform

Sharesave schemes

Qualifications

• Ability to engage in effective conversations with customers.
• Capacity to take ownership of customer inquiries and resolve them.
• Empathy towards customers in vulnerable situations.

Responsibilities

• Be the first point of contact for customers and ensure outstanding service.
• Educate customers on digital services and fraud awareness.
• Support customers with complex banking needs.

Skills

Excellent communication skills

Customer service orientation

Resilience in changing environments

Job description

A leading international bank in England seeks a Customer Service Consultant to provide outstanding customer service and support. In this full-time role, you will educate customers about digital services and help those with complex banking needs. The ideal candidate should have excellent communication skills and a passion for delivering exceptional experiences. The position offers a starting salary of £26,000, plus benefits including over six weeks of holiday and BUPA Healthcare.