Customer Experience Advisor – Digital Banking

HSBC; Exeter; On-site; GBP 26,000; Full time

Job summary

A leading global bank in Exeter seeks a dedicated Customer Service Consultant to provide exceptional service and educate customers on digital platforms. The successful candidate will help identify vulnerable customers and support their needs while working a full-time schedule of 35 hours per week. Training is provided, and the role offers an attractive starting salary of £26,000, numerous benefits, and a commitment to inclusivity in the workplace.

Benefits

Over six weeks’ holiday

Health club memberships

Life assurance

Flexible benefits platform

Annual discretionary performance bonus

Qualifications

• Ability to engage in effective conversations and show empathy.
• Ability to resolve customer inquiries efficiently.
• Demonstrated resilience in a changing environment.

Responsibilities

• Be the first point of contact for customers and take ownership of their needs.
• Educate customers on digital services and fraud awareness.
• Support customers in vulnerable situations and those with complex needs.

Skills

Excellent communication skills

Customer service experience

Resilience to changing environments

Job description

A leading global bank in Exeter seeks a dedicated Customer Service Consultant to provide exceptional service and educate customers on digital platforms. The successful candidate will help identify vulnerable customers and support their needs while working a full-time schedule of 35 hours per week. Training is provided, and the role offers an attractive starting salary of £26,000, numerous benefits, and a commitment to inclusivity in the workplace.