Customer Experience Advisor - Branch & Phone Support

Banco Santander; Rochdale; On-site; GBP 25,000; Full time

Job summary

A leading financial institution is seeking a Customer Experience Advisor to join the Rochdale Branch. In this full-time role, you will act as the first point of contact for customers, assisting with transactions and queries while providing outstanding customer service. This position involves flexible working hours across Monday to Saturday. A starting salary of £24,500 is offered, along with a range of benefits including 25 days holiday and pension contributions.

Benefits

25 days holiday plus bank holidays

Discretionary performance-related annual bonus

Voluntary healthcare benefits at discounted rates

8% pension contribution

Employee discount platform access

Career development opportunities

Qualifications

• Proven ability to deliver outstanding customer service either from a face to face or a telephony background.
• The ability to communicate effectively with customers to truly understand their needs.

Responsibilities

• Acting as the first point of contact for customers in branch or over the phone.
• Assisting with day-to-day transactions, queries, and servicing.
• Answering customer calls into our contact centre.
• Building relationships and finding solutions.
• Developing your knowledge of services and products to help our customers.
• Identifying new ways to improve the customer experience.

Job description

A leading financial institution is seeking a Customer Experience Advisor to join the Rochdale Branch. In this full-time role, you will act as the first point of contact for customers, assisting with transactions and queries while providing outstanding customer service. This position involves flexible working hours across Monday to Saturday. A starting salary of £24,500 is offered, along with a range of benefits including 25 days holiday and pension contributions.