Customer Experience Advisor

Pendragon Group; Greater London; On-site; GBP 30,000; Full time

Job summary

A leading automotive retailer in Greater London is seeking a Customer Experience Advisor to manage customer enquiries through various channels. In this role, you will support sales executives while ensuring tailored interactions with clients. The ideal candidate will have strong communication skills, previous customer experience, and a passion for the automotive industry. This position offers a basic salary of £30,000, along with bonuses and additional benefits including pension and holiday. A collaborative team environment awaits you.

Benefits

£2,000 bonus

Pension

Critical illness cover

Life assurance

31 days holiday

Company discounts on vehicles

Qualifications

• Previous customer experience in automotive or retail is preferred.
• Team player open to new ideas.
• Ability to engage and build strong rapport with customers.

Responsibilities

• Manage new and prospective enquiries through calls and digital channels.
• Support Sales Executives with customer questions.
• Maintain accurate enquiry information and provide administrative support.

Skills

Customer experience

Collaboration

Communication

Proficiency in Microsoft packages

Passion for the automotive industry

Job description

Customer Experience Advisor

Stratstone Jaguar Land Rover Mayfair

Basic Salary of £30,000 with £2,000 bonus, pension, critical illness, life assurance, 31 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales service

Are you ready to drive beyond the possible; to work for an industry game-changer with inspirational people, and the opportunity to thrive in your career?

As a Customer Experience Advisor, you’ll play a key part within one of our game-changing retailers, working with one of the best brands in the business and supported by our experienced leaders. You can learn, develop and further your career, no matter your background. You’ll be set up and supported with the resources, tools and experience you need to be at your best and bring out the best in others. Hard work and commitment go a long way here. If you have the attitude and drive, the doors are open.

Responsibilities

At Stratstone, our Customer Experience Advisors are responsible for managing the influx of new and prospective enquiries received through calls and all digital channels. You’ll provide customers with a warm introduction to our brand while collecting essential information about their needs and ensuring the enquiry is seamlessly transitioned to one of our seasoned Sales Executives.

If you’re looking for a role that’s a blend of being fast‑paced and challenging, with a culture that enables you to be yourself and enjoy the ride, you’ll feel right at home:

Opportunities

• Being a true expert and fully knowledgeable on our products and services, ensuring you build a genuine passion for the brand and are motivated to represent it with pride and excellence
• Championing the enquiry process, supporting our Sales Executives with more niche or specific customer questions and requirements, ensuring each interaction is tailored to individual needs and preferences
• Collaborating with the Digital Expert / Marketing team to provide content for a variety of Social Media streams
• Providing in‑depth insights to our associates about products and technological updates
• Securely maintaining accurate enquiry information and providing ad‑hoc administrative support to our dealership

Qualifications

Do you have what it takes to be an Stratstone Associate? We’re looking for someone who is :

• Equipped with previous customer experience, preferably within the automotive or retail industry
• A collaborative team player, who is open to new ideas and appreciates the difference that each person makes
• Confident communicator who can engage, build authentic relationships and establish strong rapport with our customers
• Proficient in utilising computer systems with full knowledge of Microsoft packages
• Passionate for our industry, the people who work in it and the people we serve