Customer Experience Advisor

Ocean Housing; Bodmin; Hybrid; GBP 25,000; Full time

Job summary

A community housing organization in St Austell is seeking a Customer Experience Advisor to provide exceptional service to tenants and customers. Responsibilities include resolving inquiries through multiple channels, logging communications, and supporting administrative tasks. The ideal candidate will have strong communication skills and experience in customer service. We promote a supportive work environment with excellent benefits including 27 days holiday, a health cash plan, and occupational sick pay.

Benefits

27 days holiday + bank holidays

Occupational Sick Pay

4% employer pension contribution

Health Cash Plan

Flu jab & wellbeing initiatives

Cycle to Work Scheme

Family-friendly policies

Agile working options

Qualifications

• Experience in customer service and working within a team.
• Strong communication skills, especially in challenging situations.
• Understanding of data protection.

Responsibilities

• First point of contact for tenants and customers providing housing advice.
• Delivering a first-time resolution approach across multiple channels.
• Logging communications in the in-house system (QL).
• Processing payments and assisting with administrative tasks.
• Assisting with facilities management and post services.

Skills

Customer service experience

Strong communication skills

Teamwork

Job description

🌊 Join Ocean Housing as a Customer Experience Advisor! 🌊

Location: Stennack House, St Austell

Hours: 36per week

Salary: £24,969.74per annum

Contract : Permanent

Ocean Housing is offering an exciting opportunity to become a key part of our Customer Experience Team. If you're passionate about delivering first-class customer care and thrive in a dynamic, people-focused environment, we want to hear from you!

🧭 Your Role :

As our Customer Experience Advisor , you’ll be the first point of contact for our tenants and customers—providing housing advice, resolving enquiries, and supporting our headquarters team. Your responsibilities will include :

• Delivering a first-time resolution approach across multiple channels : phone, email, social media, and in person
• Logging communications in our in-house system (QL)
• Processing payments and supporting administrative tasks
• Assisting with facilities management and post services

🎯 What You’ll Bring :

• Experience in customer service and working within a team
• Strong communication skills, especially in challenging situations
• Understanding of data protection

🌟 Why Ocean?

We offer a supportive, flexible, and forward-thinking work environment with fantastic benefits :

• 27 days holiday + bank holidays (pro-rated)
• Occupational Sick Pay (3 months full, 3 months half)
• 4% employer pension contribution + death in service benefit
• Health Cash Plan (includes dental & optical)
• Flu jab & wellbeing initiatives
• Cycle to Work Scheme
• Family-friendly policies
• Agile working options (office, home, or local area)

📅 Key Dates :

• Closing Date : Sunday 21st December at Midnight
• Interview Date : Thursday 8th January 2026 (Face to face at Stennack House, St Austell)

We may close this vacancy early if we receive sufficient applications—so apply soon!