Customer Engineer, Cloud Start-ups and Scale-ups

Google Inc.; City Of London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A global technology company based in London is seeking a Customer Engineer specialized in Cloud Start-ups and Scale-ups. In this role, you will leverage your expertise in Cloud products to assist customers with data migration strategies, deliver effective solutions, and foster business relationships in the start-up ecosystem. Successful candidates will have 6 years of relevant experience and a Bachelor's degree or equivalent. The position promotes a diverse work environment and values equal opportunities.

Qualifications

• 6 years of experience in a Customer Engineering role.
• Understanding a customer’s existing software workloads and defining a technical migration roadmap.
• Proven track record of building and maintaining new customer relationships.

Responsibilities

• Identify and qualify business opportunities, and develop strategies to resolve technical blockers.
• Support technical relationships with customers, including technology advocacy and proof-of-concept work.
• Travel to customer sites and conferences as needed.

Skills

Experience architecting solutions for data transformation

Experience with Cloud products

Experience with start-up/scale-up

Education

Bachelor's degree or equivalent practical experience

Job description

Customer Engineer, Cloud Start-ups and Scale-ups

Google London, UK

Qualifications

• Bachelor's degree or equivalent practical experience.
• 6 years of experience in a Customer Engineering role.
• Experience architecting solutions for data transformation, migration, governance strategies, high availability, or disaster recovery.
• Experience working with start-up/scale-up.
• Experience with Cloud products.

Preferred qualifications

• Experience in understanding a customer’s existing software workloads and the ability to define a technical migration roadmap to the Cloud reflecting specific customer needs.
• Experience in working with the startup ecosystem.
• Experience prospecting, and building and maintaining new customer relationships from scratch, with excitement for building out Greenfield territories.

About the job

When leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products.

In this role, you will partner with technical business teams as a data management subject matter expert to differentiate Google Cloud to our customers in the Start-up ecosystem. You will help prospective and existing customers and partners understand the power of Google Cloud, develop creative cloud solutions and architectures to solve their business tests, engage in proofs of concepts, and troubleshoot any technical questions and roadblocks related to database and application migrations and data back-ends for new application development. You will use expertise and presentation skills to engage with customers to understand their business and technical requirements, and present practical and useful solutions on Google Cloud. You will be a part of a team working in an environment of respect where we promote equal opportunities to succeed. Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Work with the team to identify and qualify business opportunities related, understand key customer objections, and develop the strategy to resolve technical blockers, in relation to aspects of the data lifecycle.
• Share storage and database expertise to support the technical relationship with customers, including technology advocacy, supporting bid responses, product and solution briefings, proof-of-concept work, and partnering with product management to prioritize solutions impacting customer adoption to Google Cloud.
• Work with Google Cloud products to demonstrate and prototype integrations in customer and partner environments.
• Recommend integration strategies, enterprise architectures, platforms, and application infrastructure to implement a complete solution on Google Cloud.
• Travel to customer sites, conferences, and other related events as needed, acting as a public advocate for Google Cloud.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

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