Customer Enablement Lead

Ardoq LLC; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading SaaS company in London is seeking a Customer Enablement Lead to design and implement programs that enhance customer onboarding and success. This role involves crafting learning journeys and support materials, collaborating with various teams, and leveraging data for continuous improvement. Ideal candidates will possess strong experience in enablement within a SaaS context and a knack for simplifying complex information. A competitive benefits package and a hybrid working policy are included.

Benefits

Employee Stock Options

25 days annual leave

Enhanced parental leave

Retirement and insurance benefits

Annual learning budget

Hybrid working policy

Qualifications

• Experience in a dynamic SaaS environment connecting learning to customer outcomes.
• Strong analytical skills focused on program effectiveness.
• Ability to leverage technology for scaling enablement.

Responsibilities

• Design and evolve enablement programs for Services teams.
• Build delivery kits and templates for onboarding.
• Track readiness and use data to improve effectiveness.
• Identify automation and AI opportunities to simplify delivery.

Skills

Experience designing enablement or learning programs in a SaaS services or partner environment

Strong ability to turn expert input into clear structured learning journeys

Experience building or running certification frameworks

Comfortable using data to assess effectiveness

Tech savvy with curiosity around digital learning tools

Job description

Customer Enablement Lead at Ardoq

Build the programs that power consistent customer delivery at scale

Why this role matters

Great customer outcomes don’t happen by accident. They’re built through clear standards, strong enablement and teams who know exactly what good looks like. As our Enablement Lead you’ll design and scale the programs certifications and delivery kits that help our Professional Services teams and partners onboard customers confidently and consistently.

This role sits at the centre of how we scale. You’ll translate expert knowledge into practical learning journeys and repeatable assets that support high touch low touch and tech touch delivery models. Your work will directly impact time to value delivery quality partner readiness and long term customer success.

If you enjoy turning complexity into clarity and building systems that help others perform at their best this is a role where you’ll make a real difference.

On a typical day, you will

• Design and evolve enablement programs and certifications for Services teams and partners across different delivery tiers
  

• Build clear delivery kits playbooks and templates that support repeatable high quality onboarding
  

• Partner with Services Partner and Customer Success teams to align enablement to real delivery needs
  

• Track readiness and certification status and use data to improve effectiveness over time
  

• Identify opportunities to use automation and AI to scale learning and simplify delivery enablement
  

What We’re Looking For

• Experience designing enablement or learning programs in a SaaS services or partner environment
  

• Strong ability to turn expert input into clear structured learning journeys and practical assets
  

• Experience building or running certification frameworks and readiness models
  

• Comfortable using data to assess effectiveness and continuously improve programs
  

• Tech savvy with curiosity around digital learning tools automation and AI

About Ardoq

Ardoq is a bold, caring and driven SaaS company that’s redefining enterprise architecture - turning static diagrams into dynamic, real-time blueprints that empower smarter, data-driven decisions. Founded in Oslo in 2013, we’ve consistently been named a Leader in Gartner’s Magic Quadrant for Enterprise Architecture Tools - five years in a row as of 2025.

• We’re proudly cloud‑native, AI‑driven and fuelled by a culture built on bold thinking, kindness, and grit.

• We’re a truly global and diverse team, with employees representing over 49 countries - working together to help organisations drive meaningful transformations.

• Some of our customers include Fortune 500 names like ExxonMobil, British Telecom, and ETH Zurich - who trust Ardoq to power their critical transformation journey.
  

Perks & Benefits

Wherever you’re based, you’ll have access to a competitive, well-rounded package that supports performance, wellbeing, and long-term success.

• Employee Stock Options - share in Ardoq’s success as we grow together

• 25 days annual leave offered globally

• Enhanced parental leave available globally to support you and your family

• Retirement and insurance benefits, including travel, health, disability and life insurance

• Annual learning budget to support your growth and development

• A hybrid working policy: 3 days per week from one of our centrally located offices (London or New York)

How to Apply

Send us your CV - we’d love to hear from you

Our hiring process typically includes 3 - 4 interview stages:

Intro screen → chat with hiring manager → case interview → meet with the team.

We’ll be in touch within 1 week of each step and whether it’s a yes or no, you’ll get thoughtful feedback.

Final Note

At Ardoq, every teammate has a voice. Whether you love tackling enterprise-scale challenges or improving how companies run, you’ll not only belong, you’ll impact, grow, and make work meaningful.

#LI-Hybrid