Customer Delivery Hub, 7.5T Driver Trainee

John Lewis Partnership; Monkspath; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading retail service provider in the UK is seeking a Driver Trainee Installer. You will support our 12-month training program to become a fully qualified instalment delivery professional. Responsibilities include driving, product installation, and excellent customer service. Candidates must have a manual driving licence and be able to deliver large items. This role emphasizes teamwork and customer interactions while ensuring safety and efficiency.

Qualifications

• Must be 18 years or older.
• No more than 6 points on driving licence.
• Ability to handle large items during delivery.

Responsibilities

• Be an ambassador for the brand.
• Load lorry with deliveries.
• Install products and demonstrate their use.
• Maintain a safe working environment.

Skills

UK B-Category manual driving licence

Verbal communication

Physical capability for delivery

Passion for technology

Job description

About the role

As a Driver Trainee Installer, you will be supported through our 12-month trainee programme to become a fully qualified John Lewis Customer Delivery Installer with a C1 driving licence. Once you're fully trained, you'll have the unique opportunity of bringing our distinctive John Lewis service right to our customers' door and installing the products they love into their homes (such as furniture, large electrical appliances, sound systems and TV sets) as part of a 2-person delivery crew. The role requires you to be 18 years or older.

Key Responsibilities

• Be an ambassador for the John Lewis brand with great customer service as your number one priority.
• Help load up your lorry with the day's deliveries, working alongside the warehouse team.
• Demonstrate respect and courtesy for the customer's home and handle unexpected situations to find the best possible solution for your customers.
• Install products efficiently and clearly demonstrate how they work once installed.
• Keep up to date with new products and technologies to perform your role at your best.
• Maintain a safe working environment.

Essential skills/experience you'll need

• UK B-Category manual driving licence with no more than 6 points.
• Great verbal communication skills both over the phone and face to face.
• Ability to cope with the physical requirements of the role (delivering large items such as sofas, white goods, sports equipment, furniture, beds and mattresses).
• Passion for technology and installation.

Desirable skills/experience you may have

• Previous experience of installation and customary delivery driving.

Full-time, working 41 hours per week over 4 days on a 5 week rota. Weekend working required, 3 in 5 Saturdays.

The partnership

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

Important points to note

It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.

We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.