Customer Delivery Driver - Midsomer Norton Superstore

Tesco; Bristol; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading supermarket chain in Bristol is seeking a Customer Delivery Driver to ensure timely delivery of groceries to customers. Responsibilities include maintaining the van's cleanliness, interacting with customers about their orders, and ensuring a positive shopping experience. The role offers guaranteed hours with opportunities for flexibility. Perfect for individuals who are energetic and customer-focused.

Benefits

20 days holiday plus personal day

Discounts at Tesco and other benefits

Access to wellbeing services

Qualifications

• Must have a valid driving licence for at least 12 months with no more than 3 penalty points.
• Ability to maintain cleanliness and organization of the delivery van.
• Experience in customer service is valued.

Responsibilities

• Deliver items during the customer's scheduled time slot.
• Maintain cleanliness within the delivery van and pickup area.
• Interact with customers and provide updates on their orders.

Skills

Customer interaction

Teamwork

Attention to detail

Time management

Education

Valid UK/EU driving licence

Job description

Tesco UK • Bristol • Apply by 19-Sep-2025

Availability

Availability Window: Days and times vary. Generally, available times include Sun 08:00–18:00, Wed 18:00–22:00, Thu 18:00–22:00, Sat 18:00–22:00. The table shows the periods of time in the week we would like you to be available to work. We will schedule your contracted hours within these times, and you\'ll have 3 weeks\' notice of exactly when your shifts will be. We are happy to support flexibility, so if your available times closely match but do not exactly match the advertised times, we would still love to hear from you. Click here to read more.

Pay: Our Customer Delivery Driver rate starts from £13.35 per hour; this increases to £14.56 for stores inside the M25. Additional payments may apply depending on location.

It\'s our policy to offer new colleagues a minimum of 16 guaranteed hours per week; if you would like to work fewer hours (minimum 12), we have opportunities for this too.

What is in it for you

• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
• Request flexible working from day one
• 10% off and 15% at pay day weekends with Tesco Colleague Clubcard; additional card to share with family
• Access to free wellbeing services and resources for mind, body, and life
• Life cover of five times your pay and an pension with employer matching contributions up to 7.5%
• Benefits to suit you, including discounts, shares, and cycle to work schemes
• Uniform provided and policies to support you for life\'s moments
• Access to colleague networks with a range of backgrounds; click here for more information
• Click here to read more about available benefits

You will be responsible for

• Delivering your part of the customer shopping trip by keeping the van and trays clean and tidy/organised
• Leaving the back yard clean and free of rubbish; pick up litter as you see it
• Washing trays as part of the tray wash process
• Loading the van as required and checking the van for roadworthiness
• Talking to the customer about changes to their order, including substitutions, and offering refunds for items they are unhappy with
• Taking care of products/deliveries as if they were your own
• Explaining to the customer that substitutions will not incur additional charges
• Delivering during the customer\'s time slot
• Calling the customer before arriving if you are early
• Calling the store if you are 30 minutes or more late

You will need

• Build relationships with colleagues to create team spirit and work together to deliver the best store experience for customers
• Be warm and welcoming in interactions with customers and colleagues, taking time to understand the customer and say "Thank you"
• Respond quickly to changing customer needs and embrace change within the store
• Be energetic and driven to deliver beyond expectations, balancing home and work
• Share ideas with your Manager and colleagues on how to improve the store for customers
• A valid UK/EU/EEA driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points

About us

Our vision at Tesco is to become every customer\'s favourite way to shop, whether at home or on the move. Our core purpose is "Serving our customers, communities and planet a little better every day". Serving means acting as a responsible and sustainable business for all stakeholders, communities, and the planet.

Diversity, equity and inclusion (DEI) at Tesco means everyone feels represented and can be themselves at work. We are a place where Everyone\'s Welcome. We welcome flexible working and understand life varies for each of us.

We are proud to be accredited Disability Confident Leader and committed to an inclusive recruitment process. For information on accessibility support, please click here.

Please note

Tesco will only recruit individuals who have passed the school leaver\'s age. To find out the school leaver\'s age for your country, please click here.

We can only accept candidates over 18 if the role requires early or late shifts or involves work in areas such as warehouse, drinks, counters, bakery, or driving roles.

Occasionally, roles may close earlier than the advertised end date. We will provide feedback to candidates who attend an interview.

For more information about us, please visit www.tescoplc.com