Customer Delivery Driver - Ludlow Superstore

Tesco; Ludlow; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading grocery retailer in Ludlow is seeking a Customer Delivery Driver to deliver orders and ensure customer satisfaction. This role offers flexibility in working hours and a competitive salary starting from £13.35 an hour. Candidates must hold a valid UK/EU driving license and be committed to providing excellent customer service.

Benefits

20 days holiday plus personal day

10% staff discount

Access to wellbeing services

Award-winning pension scheme

Qualifications

• Valid driving licence for at least 12 months with no more than 3 penalty points.
• Ability to build relationships and communicate effectively with customers.

Responsibilities

• Delivering orders to customers on time.
• Maintaining cleanliness of the van and loading checks.
• Communicating with customers about their orders.

Skills

Customer service

Teamwork

Time management

Education

Valid UK/EU/EEA Driving licence

Job description

Overview

Tesco UK • Ludlow • Permanent • Apply by 22-Sep-2025

Availability Window: Days From time To time Sun 18:30:00 23:00:00 Wed 18:30:00 23:00:00 Thu 18:30:00 23:00:00 Fri 10:00:00 19:00:00 Sat 18:30:00 23:00:00

Our Customer Delivery Driver rate of pay starts from £13.35 an hour; this increases to £14.56 for stores inside the M25. Additional payments may also apply depending on location.

It's our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you would like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.

The period of time in the week we would like you to be available to work is shown in the availability windows. We will schedule your contracted hours within these times, and you'll have 3 weeks' notice of exactly when your shifts will be. We are happy to support flexibility; if your available times match closely but not exactly, we would still love to hear from you.

Customers are at the heart of everything we do.

As the face of Tesco out on the road, we deliver all the way from Lands' End to John O'Groats. Our Customer Delivery Drivers have the opportunity to meet and talk to different customers in their homes every day. This role is about more than just driving; it's about helping others and delivering great service with a smile.

It's hands on, physical and full of variety. No two shifts are the same, and customers look for help in all kinds of different ways. Most of the day you'll feel like your own boss, delivering to customers, but there is always a team of Managers and colleagues back at base to support you when you need them.

Whether you are seeking flexibility, job stability or a change of career direction, everyone is welcome at Tesco.

What is in it for you

• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
• Request flexible working from day one
• Discounts: 10% off and 15% at pay day weekends; save up to £2,000 a year with the Colleague Clubcard; additional card to share with family
• Access to free wellbeing services and resources to support mind, body and life
• Life cover of five times pay and an award-winning pension with matching contributions up to 7.5%
• Benefits to suit you, including discounts, shares, and cycle to work schemes
• Uniform provided and policies to support life moments
• Access to colleague networks for diverse backgrounds; read more via the link
• Additional information about benefits available for colleagues

Responsibilities

You will be responsible for delivering your part of our customer shopping trip by:

• Ensuring the van and trays are clean, tidy and organised
• Leaving the back yard clean and rubbish-free; picking up litter
• Washing trays as part of the tray wash process
• Loading the van and checking roadworthiness
• Talking to customers about changes to their order, including substitutions; offering refunds for items they are unhappy with
• Handling products/deliveries with care
• Explaining to customers that substitutions will not incur extra charges
• Delivering within the customer's time slot
• Calling the customer before arriving if early
• Calling the store if arriving 30 minutes or more late

You will need

• Build relationships with colleagues to create team spirit and help keep the store best for customers
• Warm and welcoming interactions with customers and colleagues; express appreciation
• Respond quickly to changing customer needs and embrace change
• Energetic and driven to deliver beyond expectations; balance home and work
• Share ideas with your Manager and colleagues on store improvements
• A valid UK/EU/EEA Driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points

About us

Our vision at Tesco is to become every customer's favourite way to shop, whether at home or on the move. Our core purpose is: Serving our customers, communities and planet a little better every day. Serving means acting as a responsible and sustainable business for all stakeholders, the communities we are part of and the planet.

Diversity, equity and inclusion (DEI) at Tesco means that whoever you are and whatever your background, we want you to feel represented and able to be yourself at work. We are a place where Everyone's Welcome.

We understand life looks different for each of us. We welcome chats about flexible working. Some are starting their careers, others want flexibility, carers, retirees, parents, or someone else. Talk to us during your application about how we can support.

Disability Confident Leader accreditation: we are committed to an inclusive recruitment process. For accessibility support information, please read more via the link.

Please note: Tesco will recruit individuals who have passed the school leaver's age. For the school leavers age for your country, please read more via the link.

We can only accept candidates over 18 if the role requires early or late working or involves working in areas such as warehouse, beer/wines/spirits, counters, bakery and driving roles.

From time to time, high volumes of applicants may lead to early closing of some roles. We will offer feedback to those who attend an interview.

For more information about us, please visit www.tescoplc.com