Customer Delivery Driver - Loughborough Extra

Tesco; Loughborough; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading retail company in Loughborough is looking for a Customer Delivery Driver to ensure high-quality delivery service. You will be responsible for maintaining the van's cleanliness, managing customer interactions, and delivering goods within the scheduled slots. Candidates should possess a valid driver's license and demonstrate strong customer relations skills. This role offers competitive pay and flexible working hours.

Benefits

20+ holiday days plus personal day

10% discount on shopping

Access to wellbeing services

Life cover and pension contributions

Qualifications

• A valid UK/EU/EEA Driving licence for at least 12 months with no more than 3 penalty points.
• Ability to communicate effectively with customers and colleagues.
• Energetic and driven to deliver beyond expectations.

Responsibilities

• Deliver products during the customer’s time slot.
• Maintain cleanliness and organization of the van.
• Communicate with customers regarding order changes.

Skills

Relationship building

Customer service

Adaptability

Energy and drive

Job description

Overview

Tesco UK • Tesco Loughborough Extra 2849 • Permanent • Apply by 11-Oct-2025

Our Customer Delivery Driver rate of pay starts from £13.35 an hour; this increases to £14.56 for stores inside the M25. Additional payments may also apply depending on location. It is our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you'd like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.

The availability windows show the periods of time in the week we would like you to be available to work. We will schedule your contracted hours within these times, and you will have 3 weeks' notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues; if the times you are available to work match closely but not exactly to the advertised times, we would still love to hear from you. Click here to read more.

Customers are at the heart of everything we do.

What is in it for you

• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
• Request flexible working from day one
• 10% off and 15% at pay day weekends - save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home
• Access to free wellbeing services with resources to support your mind, body, and life
• Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%
• Benefits to suit you, choose what you use - from discounts and shares to cycle to work schemes
• Uniform provided and policies to support you for all of life's moments, big and small
• Access to our colleague networks providing a space for colleagues from a range of backgrounds
• Click here to read more about the benefits available for our colleagues

You will be responsible for

Delivering your part of our customer shopping trip by:

• Ensuring the van and trays are clean, tidy, and organised
• Leaving the back yard clean, tidy and clear of rubbish, and picking up litter as you see it
• Washing trays as part of the tray wash process
• Loading the van as required and checking the van for roadworthiness
• Talking to the customer about changes to their order, including substitutions, offering a refund for anything they are unhappy with
• Taking care of products/deliveries as if they were your own
• Explaining to the customer that they will not be charged more for substitutions
• Delivering during the customer’s time slot
• Calling the customer before arriving at their property if early
• Calling the store/centre if running 30 or more minutes late

You will need

• Build relationships with colleagues to create team spirit
• Be warm and welcoming in interactions with customers and colleagues
• Act quickly to respond to changing customer needs and embrace change within the store
• Be energetic and driven to deliver beyond expectations and balance home and work
• Share ideas with management on how to improve the store for customers
• A valid UK/EU/EEA Driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points

About us

Our vision is to become every customer's favourite way to shop, whether at home or on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. We aim to act as a responsible and sustainable business for all stakeholders, communities, and the planet.

Diversity, equity and inclusion (DEI) at Tesco means everyone is represented and welcome. We encourage flexible working and understand that life looks different for each person.

We are proud to have been accredited Disability Confident Leader and are committed to providing a fully inclusive and accessible recruitment process.

Note: Tesco will only recruit individuals who have passed the school leaver's age. Details on school leaver age vary by country. We can only accept candidates over 18 if the role requires early or late hours or involves certain areas (e.g., warehouse, alcohol, driving).

From time to time roles may close earlier than the advertised end date due to high volumes of applicants. We will provide feedback to interviewees. For more information, please visit www.tescoplc.com.