Customer Delivery Driver - Glasgow St Rollox Extra

Tesco UK; Glasgow; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading UK supermarket is seeking a Customer Delivery Driver in Glasgow. The role involves ensuring delivery of groceries to customers' homes while maintaining high standards of service. You are expected to have a valid driving license and should be able to work flexible hours, with a starting pay of £13.35 per hour. This position offers a supportive environment where diversity and inclusion are valued.

Benefits

Flexible working hours

Inclusive workplace environment

Employee discounts

Qualifications

• Must hold a valid UK/EU/EEA Driving licence for at least 12 months.
• Ability to build relationships with customers and colleagues.
• Energetic and driven to deliver beyond expectations.

Responsibilities

• Ensure the van and trays are clean and organized.
• Communicate any changes to customer orders.
• Build relationships with colleagues and foster team spirit.

Skills

Customer service

Teamwork

Organizational skills

Driving skills

Job description

Availability Window

The period of availability expected each week is: Mon 18:00–23:00, Tue 18:00–23:00, Wed 18:00–23:00, Fri 18:00–23:00, Sat 18:00–22:00. We will schedule your contracted hours within these times, and you will receive 3 weeks' notice of your exact shifts. We are happy to support flexibility; if your available times closely match but do not exactly match the advertised times, we would still love to hear from you. Read more.

We offer a starting rate of pay for our Customer Delivery Driver from £13.35 per hour; this increases to £14.56 for stores inside the M25. Additional payments may also apply depending on location.

It is our policy to offer new colleagues a minimum of 16 guaranteed hours each week. If you would like to work fewer hours (to a minimum of 12), we have opportunities for this too and would still love to hear from you.

The following responsibilities describe what you will do as a Customer Delivery Driver:

• I ensure the van and trays I use are clean and kept tidy/organised.
• Leaving the back yard clean, tidy and clear of rubbish, and picking up litter as I see it.
• Ensuring trays are washed as part of the tray wash process.
• Loading the van as required, checking the van for roadworthiness.
• Talking to the customer about any changes to their order, including substitutions, offering a refund for anything they are unhappy with.
• Taking care of products/deliveries as if they were my own.
• Explaining to the customer that they will not be charged any more for their substitutions.
• Delivering during the customer2s time slot.
• Calling the customer before arriving at their property if early.
• Calling the store/centre if running 30 or more minutes late.

• Build relationships with colleagues to create team spirit, working together to make sure our store is the best it can be for customers.
• Warm and welcoming in interactions with customers and colleagues, taking time to understand the customer and say "Thank you".
• Acting quickly to respond to the changing needs of our customers and embracing change within my store.
• Energetic and driven to deliver beyond expectations, integrating home and work to achieve a balance that is right for me.
• Sharing ideas with my Manager and other colleagues on how we can improve our store for customers.
• A valid UK/EU/EEA Driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points.

Our vision at Tesco is to become every customer2s favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

Diversity, equity and inclusion (DEI) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we are a place where Everyone2s Welcome.

We know life looks a little different for each of us. That’s why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.

We are proud to have been accredited Disability Confident Leader and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please read here.

Please note

Tesco will only recruit individuals who have passed the school leaver’s age. To find out the school leaver’s age for your country please read here.

We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines and spirits, counters, bakery and driving roles.

On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.

For more information about us please visit read here: www.tescoplc.com