Customer Delivery Driver - Cumbernauld Extra

Tesco; Glasgow; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading supermarket chain is hiring a Customer Delivery Driver in Glasgow. This role not only involves driving but also requires excellent customer service skills and adaptability. The ideal candidate should have a valid driving license and be committed to maintaining cleanliness and organization. This position offers flexible working hours with a guaranteed minimum of 16 hours per week.

Benefits

Flexible working hours

Guaranteed minimum hours

Qualifications

• Must hold a valid UK/EU/EEA Driving licence for at least 12 months with no more than 3 penalty points.
• Willingness to maintain cleanliness and organization.
• Ability to build relationships with customers and colleagues.

Responsibilities

• Ensure the van and trays you use are clean and organized.
• Deliver to customers during their scheduled time slots.
• Talk to customers about orders and changes.

Skills

Cleanliness and organization

Customer service

Relationship building

Adaptability

Education

Valid UK/EU/EEA Driving licence (Full or Automatic)

Job description

Availability Window

The following are the periods of time during the week we would like you to be available to work. We will schedule your contracted hours within these times, and you will have 3 weeks' notice of exactly when your shifts will be. We are happy to support flexibility if your available times match closely but not exactly to the advertised times.

Available windows (example):

• Sun 14:00–19:00
• Tue 18:00–22:00
• Wed 18:00–22:00
• Thu 18:00–22:00
• Sat 19:00–23:00

Our Customer Delivery Driver rate of pay starts from £13.35 an hour; this increases to £14.56 for stores inside the M25. Additional payments may also apply depending on location.

It’s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.

Customers are at the heart of everything we do.

As the face of Tesco out on the road, we deliver all the way from Lands End to John O’Groats. Our Customer Delivery Drivers get the opportunity to meet and talk to different customers in their homes every day. This role is about much more than just driving: it’s about helping others and delivering great service with a smile.

It’s hands on, physical and full of variety. No two shifts are ever the same and our customers look for help in all kinds of different ways. For most of the day you’ll feel like your own boss, delivering to your customers, but there is always a team of Managers and colleagues back at base ready to support you when you need them.

Delivering your part of our customer shopping trip by:

• Ensure the van and trays you use are clean and kept tidy/organised.
• Leave the back yard clean, tidy and clear of rubbish, and pick up litter as you see it.
• Ensure trays are washed as part of the tray wash process.
• Load the van as required, checking the van for roadworthiness.
• Talk to the customer about any changes to their order, including substitutions, offering a refund for anything they are unhappy with.
• Take care of products/deliveries as if they were your own.
• Explain to the customer that they will not be charged any more for substitutions.
• Deliver during the customer’s time slot.
• Call the customer before arriving at their property if early.
• Call the store/centre if running 30 minutes or more late.

• Build relationships with colleagues to create team spirit, working together to make sure our store is the best it can be for customers.
• Warm and welcoming in interactions with customers and colleagues, taking time to understand the customer and say "Thank you."
• Act quickly to respond to the changing needs of our customers and embrace change within the store.
• Energetic and driven to deliver beyond expectations, integrating home and work to achieve balance that works for you.
• Share ideas with your Manager and other colleagues on how we can improve the store for customers.
• A valid UK/EU/EEA Driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points.

Our vision at Tesco is to become every customer’s favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers; it means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

Diversity, equity and inclusion (DEI) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. We are a place where Everyone’s Welcome.

We know life looks different for each of us. At Tesco, we welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments. Talk to us throughout your application about how we can support.

We are proud to have been accredited Disability Confident Leader and we are committed to providing a fully inclusive and accessible recruitment process. For information on the accessibility support we can offer, please read the notes.

Please note: Tesco will only recruit individuals who have passed the school leaver’s age. To find out the school leaver’s age for your country please read the information.

We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines and spirits, counters, bakery and driving roles.

On occasions with high volumes of applicants, some roles may close earlier than the advertised end date. We will only be able to offer individual feedback to those candidates who attend an interview.

For more information about us please visit www.tescoplc.com