Customer Delivery Driver - Chelmsford Princes Rd Superstore

Tesco; Chelmsford; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading UK retailer is looking for a Customer Delivery Driver in Chelmsford. In this role, you will be responsible for managing deliveries and ensuring a high level of customer service. An essential requirement is a valid UK driving license. Enjoy benefits like paid holidays, flexible working options, and discounts. Join us in creating a welcoming environment for customers and colleagues.

Benefits

20 days paid holiday plus personal day

10% off via Colleague Clubcard

Life cover and pension plan

Free wellbeing services

Uniform provided

Qualifications

• Build relationships with colleagues and customers.
• Respond to changing customer needs.
• Maintain work-life balance.

Responsibilities

• Deliver orders within customer time slots.
• Manage products and deliveries with care.
• Discuss order changes with customers.

Skills

Teamwork

Customer service

Adaptability

Energetic attitude

Education

Valid UK/EU/EEA Driving licence

Job description

Overview

Tesco UK • Chelmsford • Permanent • Apply by 24-Sep-2025

Availability

Availability Window
Days From time To time Sun 18:00:00 22:00:00 Mon 08:30:00 19:00:00 Thu 18:00:00 22:00:00 Sat 18:00:00 22:00:00

Pay: Our Customer Delivery Driver rate of pay starts from £13.35 an hour; this increases to £14.56 for stores inside the M25. Additional payments may also apply depending on location.

It’s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but there are opportunities to work fewer hours (to a minimum of 12) as well.

We schedule contracted hours within the advertised availability times and provide 3 weeks’ notice of shifts. If your available times closely match but do not exactly align with the advertised times, we’d still love to hear from you.

What is in it for you

• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
• Request flexible working from day one
• 10% off and 15% at pay day weekends via Colleague Clubcard (up to £2,000 a year; additional card available for family)
• Free wellbeing services and resources
• Life cover of five times pay and pension with up to 7.5% employer contributions
• Other benefits to suit you (discounts, shares, cycle to work, etc.)
• Uniform provided and policies to support you
• Access to colleague networks for diversity and inclusion

Responsibilities

You will be responsible for delivering your part of the customer shopping trip by:

• Keeping the van and trays clean, tidy, and organised
• Leaving the back yard clean and picking up litter
• Washing trays as part of the tray wash process
• Loading the van and checking vehicle roadworthiness
• Discussing any order changes with customers, including substitutions and refunds where needed
• Managing products/deliveries with care
• Informing customers about substitutions and billing
• Delivering within the customer’s time slot
• Calling customers before arriving if early and calling the store if running late

What you will need

• Build relationships with colleagues to support teamwork and customer service
• Be warm and welcoming in interactions with customers and colleagues
• Respond to changing customer needs and embrace change
• Be energetic and driven to deliver beyond expectations and maintain work-life balance
• Share ideas with management to improve the store
• A valid UK/EU/EEA Driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points

About us

Our vision is to become every customer’s favourite way to shop, whether at home or on the move. Our core purpose is to serve customers, communities and the planet better every day. We aim to be a responsible and sustainable business for all stakeholders.

Diversity, equity and inclusion (DEI) is central to Tesco. We welcome all backgrounds and strive to create an inclusive environment where everyone is welcome.

We support flexible working and understand life can look different for each person. If you need support, discuss this during your application.

We are proud to be accredited Disability Confident Leader and committed to accessible recruitment. For information on accessibility support, please ask during the process.

Please note: Tesco will recruit individuals who have passed the school leaver’s age. To find the school leaver age for your country, please discuss during application. We may close roles earlier than the advertised end date to manage applicant volumes and will provide feedback to interviewed candidates.

For more information about us, visit www.tescoplc.com