Customer Delivery Driver - Broughton Chester Extra

Tesco; Wales; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading UK retail company is seeking a Customer Delivery Driver to provide outstanding service to customers while delivering groceries. This hands-on role requires a valid driving license and a commitment to maintaining van cleanliness and customer communication. Ideal candidates will be energetic, personable, and able to adapt to changing schedules. Offering competitive pay and benefits.

Benefits

20 days holiday plus a personal day

Employee discount

Access to wellbeing services

Life cover

Pension contributions

Uniform provided

Qualifications

• Act quickly to respond to changing customer needs.
• Share ideas with your Manager to improve store operations.

Responsibilities

• Ensure the van and trays are clean and organised.
• Deliver orders within the time slot.
• Communicate with customers regarding their order.

Skills

Relationship building

Customer interaction

Energetic attitude

Education

Valid UK/EU/EEA Driving licence (Full or Automatic)

Job description

Overview

Tesco UK • broughton • Permanent • Apply by 28-Sep-2025

Availability

Availability Window

• Sun 18:00:00–22:00:00
• Tue 18:00:00–22:00:00
• Wed 19:00:00–23:00:00
• Fri 09:00:00–19:00:00
• Sat 08:00:00–18:00:00

Pay and hours

Our Customer Delivery Driver rate of pay starts from £13.35 an hour; this increases to £14.56 for stores inside the M25. Additional payments may also apply depending on location.

It’s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.

Role expectations

The table shows the periods of time in the week we’d like you to be available to work – the availability windows. We will schedule your contracted hours within these times, and you’ll have 3 weeks’ notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues, therefore if the times you are available to work match closely but not exactly to the times we are advertising, we’d still love to hear from you. To read more, please read the additional information in the original posting.

Customers are at the heart of everything we do.

As the face of Tesco out on the road, we deliver all the way from Lands’ End to John O’Groats. Our Customer Delivery Drivers get the opportunity to meet and talk to different customers in their homes every day. That’s why this role is about much more than just driving: it’s about helping others and delivering great service, with a smile.

It’s hands on, physical and full of variety. No two shifts are ever the same and our customers look for help in all kinds of different ways. For most of the day you’ll feel like your own boss, delivering to your customers but there is always a team of Managers and colleagues back at base ready to support you when you need them.

So whether you are looking for flexibility to suit your current lifestyle, job stability or an opportunity to change career direction everyone is welcome at Tesco.

What is in it for you

• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
• Request flexible working from day one
• Get 10% off and 15% at pay day weekends — save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home
• Access to free wellbeing services with a range of resources to support your mind, body, and life
• Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%
• Benefits to suit you, choose what you use — from discounts and shares to cycle to work schemes
• Uniform provided and policies to support you for all of life’s moments, big and small
• Access to our colleague networks providing a space for colleagues from a range of backgrounds

Responsibilities

You will be responsible for delivering your part of our customer shopping trip by:

• Ensuring the van and trays are clean, tidy and organised
• Leaving the back yard clean and free of rubbish, and picking up litter as you see it
• Ensuring trays are washed as part of the tray wash process
• Loading the van as required and checking the van for roadworthiness
• Talking to the customer about any changes to their order, including substitutions, offering a refund for anything they are unhappy with
• Taking care of products/deliveries as if they were your own
• Explaining to the customer that they will not be charged any more for substitutions
• Delivering during the customer’s time slot
• Calling the customer before arriving at their property if early
• Calling the store/centre if running 30 minutes or more late

Requirements

• Build relationships with colleagues to create team spirit
• Warm and welcoming in interactions with customers and colleagues
• Act quickly to respond to changing customer needs and embrace change
• Energetic and driven to deliver beyond expectations and balance home and work
• Share ideas with your Manager and other colleagues to improve the store for customers
• A valid UK/EU/EEA Driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points

About us

Our vision at Tesco is to become every customer’s favourite way to shop, whether at home or on the move. Our core purpose is: Serving our customers, communities and planet a little better every day. Serving means more than a transactional relationship with our customers; it means acting as a responsible and sustainable business for all stakeholders, the communities we are part of and the planet.

Diversity, equity and inclusion (DEI) at Tesco means that whoever you are and whatever your background, we want you to feel represented and able to be yourself at work. Everyone’s Welcome.

We welcome chats about flexible working. Talk to us about how we can support your circumstances during the application process.

We are proud to be a Disability Confident Leader and are committed to providing a fully inclusive recruitment process. For information on accessibility support, please read the information available in the original posting.

Please note: Tesco will recruit individuals who have passed the school leaver’s age. To find out the school leaver’s age for your country please read the relevant information in the posting. We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm, or involves working in areas such as warehouse, beers, wines and spirits, counters, bakery and driving roles.

We may close roles earlier than the advertised end date to manage applicants. Feedback is provided to those who attend an interview. For more information about Tesco, please visit www.tescoplc.com