Customer Contact Officer

Ambitions Personnel; Grantham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A recruitment agency is seeking a Customer Contact Officer in Grantham for a temporary ongoing role. In this position, you will handle customer enquiries via phone and email, assisting with various issues while ensuring customer satisfaction. The ideal candidate will have experience in customer service, strong communication skills, and good IT proficiency. Working hours are Monday to Thursday from 8:45 AM to 5:15 PM and 8:45 AM to 4:45 PM on Fridays.

Qualifications

• Experience in a customer service environment.
• Ability to use clear, straightforward language.
• Confident using large computer‑based systems.
• Flexible and able to work as part of a team.

Responsibilities

• Handle incoming calls, emails, and general enquiries.
• Diagnose and identify repairs needed.
• Raise, schedule, and reschedule repair works.
• Manage operatives' diaries for efficiency.
• Record out‑of‑hours emergency callouts.

Skills

Customer service experience

Strong communication skills

Good IT skills (Microsoft Office)

Time management

Problem-solving ability

Team collaboration

Job description

We’re recruiting a Customer Contact Officer to join a busy Technical Services team on a temporary ongoing basis. If you’re confident on the phone, great with customers, and enjoy problem-solving, this is a brilliant opportunity to step into a fast‑paced, rewarding role.

As a Customer Contact Officer, you’ll be the first point of contact for a wide range of customer enquiries. Every day will be different — you’ll help customers resolve issues, book repairs, and support them in finding their own solutions wherever possible.

Responsibilities

• Handling incoming calls, emails and general enquiries from tenants and external/internal teams
• Diagnosing and identifying repairs needed, using the Schedule of Rates
• Raising, scheduling and rescheduling repair works
• Managing operatives’ diaries to ensure efficiency
• Recording out‑of‑hours emergency callouts
• Ordering materials and liaising with external contractors
• Updating housing systems and identifying rechargeable works
• Supporting wider repairs admin including reports, emails, and general tasks
• Working towards performance targets
• Ensuring vulnerable customers are supported appropriately and safely

What we’re looking for

• Experience in a customer service environment
• Strong communication skills and ability to use clear, straightforward language
• Good IT skills (Microsoft Office)
• Ability to manage time effectively and keep accurate records
• Confident using large computer‑based systems
• Ability to use initiative and problem‑solve
• Flexible and able to work as part of a team

Working hours

Mon‑Thurs 8.45-5.15 / 8.45 – 4.45 Fridays

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