Customer Contact Lead - Hybrid Operations Leader

Speedy Hire Plc; Newton-le-Willows; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading hire provider in the UK is seeking a Customer Contact Lead to enhance operational success and customer satisfaction. The ideal candidate will have proven operational management experience, excellent leadership skills, and a strong focus on health and safety practices. This role offers 26 days of holiday, life assurance, and a discount across the brand. Flexible working arrangements are supported.

Benefits

26 days holiday (plus bank holidays)

Life assurance

Pension Scheme

Canteen facilities

95% discount across the Speedy brand

Opportunities for training and career progression

Voluntary Health Cash Plan

Employee Assistance Program (EAP)

Qualifications

• Proven operational management experience of a large team across multiple sites.
• Ability to deliver sustained growth and profitability through operational effectiveness.
• Demonstrated leadership and excellent communication skills.

Responsibilities

• Oversee daily operations for Hire Direct.
• Implement and maintain operational best practices.
• Drive consistent service levels for delivery and collection.

Skills

Operational management experience

Leadership skills

Excellent communication skills

Health and Safety management

Ability to prioritize

Job description

A leading hire provider in the UK is seeking a Customer Contact Lead to enhance operational success and customer satisfaction. The ideal candidate will have proven operational management experience, excellent leadership skills, and a strong focus on health and safety practices. This role offers 26 days of holiday, life assurance, and a discount across the brand. Flexible working arrangements are supported.