Customer Consultant

Midland Credit Management; Telford; On-site; GBP 25,000 - 30,000; Full time

Job summary

Join a forward-thinking company as a Call Centre Agent in Telford, where you will be part of a dedicated team focused on providing 5-star customer service. With a commitment to your professional growth, you'll start with a comprehensive training program before transitioning to flexible weekly shifts. Enjoy a competitive salary, generous holiday allowance, and exciting perks like discounts and fun team events. This role not only offers a chance to develop your skills but also to make a positive impact in the community. Embrace the opportunity to blend office and home working for a better work-life balance.

Benefits

31 days holiday (pro-rata)

Discounts and cashback on high-street shops

Seasonal parties and team events

Hybrid working options

Qualifications

• Strong communication skills and ability to handle difficult conversations.
• Experience in customer service or call centre environment preferred.

Responsibilities

• Handle inbound and outbound calls to support customers' financial wellbeing.
• Identify vulnerable customers and deliver tailored solutions.

Skills

Active Listening

Empathy

Attention to Detail

Resilience

Customer Service

Job description

Call Centre Agent, Telford, TF3 4NT

Wescot Credit Services is looking for Call Centre Agents to join our outsource campaigns starting 2nd June 2025. We seek team players who share our enthusiasm, work ethic, and commitment to 5-star customer service.

As a Call Centre Agent at Wescot, you will:

1. Handle inbound and outbound calls, identify patterns, and recognize potentially vulnerable customers.
2. Use active listening skills to support our customers in achieving financial wellbeing.
3. Show empathy and resilience, comfortably discuss difficult subjects, and deliver tailored solutions with care.
4. Pay great attention to detail and thrive in a fast-paced environment.

You will start with a 4-week training program to learn about our business, clients, systems, and how to support our customers effectively. This training will be held at our Telford office, Monday – Friday: 9am – 5pm.

After training, you will transition to our weekly shift patterns, with options for either a 37.5 or 40-hour contract. Our operating hours are between Monday – Friday, 8.30am – 6.30pm, and 1 in 3 Saturdays, 8.30am – 1pm, with a day off during the week prior to your Saturday shift.

Your package includes:

• Salary from £25,396 (based on 40 hours per week), with potential increases depending on experience.
• 31 days holiday (pro-rata), including all bank holidays.
• Discounts and cashback on hundreds of high-street shops.
• Fun incentives such as seasonal parties, team breakfasts, pizza days, and games.
• Hybrid working — once fully trained and confident, you can blend office and home working for better work-life balance.

We are committed to supporting our local community through initiatives like educational games about money and debt in local primary schools.

If you're interested in joining a company that aims to deliver on its mission for 2025 and beyond, please apply and start your next chapter with us!

See what your future colleagues say: https://youtu.be/fM3-_4cqZdA?si=JtQgVJNc2KGROvZf

Wescot Credit Services is a contact centre working with major UK banks, credit card providers, energy, telecoms, and others to recover debts owed by customers.

We are proud that Encore Capital Group, which Wescot is part of, is Great Place to Work-Certified in multiple countries including the UK.

Diversity and inclusion are very important to us. We value diverse talent and encourage everyone to be themselves at work.

**Please note:** As we are regulated by our clients, successful candidates will undergo a basic credit check and criminal background check. We cannot proceed with interviews if there is a CCJ, IVA, or Bankruptcy on your credit file, or if you do not have full right to work in the UK.