Customer Consultant

Midland Credit Management; Saltcoats; On-site; GBP 23,000 - 28,000; Full time

Job summary

A leading financial services company in Saltcoats is seeking a dedicated Customer Service representative to join its team. The ideal candidate will have strong negotiation skills, resilience, and a commitment to providing exceptional customer service. Responsibilities include handling inbound and outbound calls, supporting vulnerable customers, and tailoring repayment plans to help manage debts. This full-time role offers a competitive salary, performance-related bonuses, and a supportive, diverse work environment.

Benefits

Performance-related quarterly bonus

31 days holiday (pro rata)

Discounts and cash back at high-street shops

Healthcare cash back plan and travel insurance

Qualifications

• Strong negotiation skills and ability to handle difficult conversations.
• Excellent customer service skills, able to support vulnerable customers.
• Ability to meet call quality standards and KPIs.

Responsibilities

• Handle inbound and outbound dialler-based calls.
• Provide exceptional customer service via telephone.
• Tailor affordable repayment plans to help customers manage their debts.

Skills

Negotiation skills

Resilience

Customer service orientation

Job description

Do you enjoy working in salesfocused roles or looking for a role in Customer Service ?

Do you have the resilience and drive to excel in a target driven environment?

Do you have good negotiation skills?

If you have answered yes, then we have an amazing full-time opportunity for you to join our Customer Operations department in our Saltcoats office,KA21 5JT, just a few minutes walk from Saltcoats station, due to start on 2nd March 2026

Our team here at Cabot Financial have done some amazing initiatives this year all in aid of improving our well-being . We understand the importance of feeling valued and taking time away from our every day-to-day role to feel our best.

• A salary starting from £25,396 per annum based on a 40 hr contract with the opportunity to progress.
• A performance related quarterly bonus, which is paid monthly - you could earn around an additional £300-£500 plus a month!
• 31 days holiday(pro rata) - including all bank holidays and the opportunity to take an additional five day’s unpaid holiday each year.
• Discount and cash back on hundreds of high-street shops.
• Overtime opportunities
• Insurance - healthcare cash back plan, travel insurance, life assurance.

Training and Shifts

You’ll spend the first four weeks in office for training Monday-Friday between 8.00am and 4.30pm. Once you’re ready to go, you’ll move into our weekly shift patterns (40-hour per week contract):

Week 1 – Monday to Friday 8:00am - 4:30pm

Week 2 – Monday to Friday 9:00am- 5:30pm

Week 3 – Monday: 12:30pm- 8:00pm

Saturday (1 in 3): 9am-1.30pm

Please note we are unfortunately unable to accommodate any holiday during the first 5 weeks training period.

What you’ll be doing

• Handling inbound and outbound dialler based calls.
• Providing exceptional customer service via telephone
• Confidently handle calls where you will talk about difficult subjects, support vulnerable customers, and deliver solutions withcare and empathy.
• Hitting your call quality standards and KPIs
• Tailoring affordable repayment plans to manage their debts, helping our customers on the road to financial recovery.

Next steps

If this sounds like you and you have got what it takes, come, and join our rapidly expanding company! We are looking for people to interview with us ASAP.

Diversity and inclusion

Diversity and inclusion are very important to us at Cabot, and we value a multitude of diverse talent within our business. We want everyone to be themselves at work and encourage a culture that includes everyone. Our policies ensure that every candidate and employee are treated fairly and with equal opportunities.

At Cabot we are highly regulated by our clients, as such, any successful candidates will have to undergo a basic credit check and criminal background check. Please note that we are unable to proceed to interview stage if a CCJ, IVA, 2 defaults or more or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK. You must also be over 18