Customer Communications & Marketing Lead

Thirteen; Tees Valley; Hybrid; GBP 53,000; Full time

Job summary

A leading housing association in the UK is seeking a Customer Communications and Marketing Manager. This hybrid role involves leading campaigns and managing customer engagement initiatives. Applicants should have experience in brand protection, multi-channel marketing, and team management. The ideal candidate will have a degree in communications or marketing and will play a key role in enhancing customer trust and satisfaction. The position also offers a competitive salary and benefits including flexible working arrangements.

Benefits

Salary of £52,799 per annum

28 days of annual leave increasing to 31 days

Pension contributions of up to 17%

Health and wellbeing support services

Discount and reward platform

Qualifications

• Experienced in enhancing brand identity and service marketing.
• Skilled in managing diverse audiences through storytelling.
• Knowledgeable in GDPR compliance and accessibility requirements.

Responsibilities

• Lead customer-facing campaigns and handle communications.
• Manage a team to deliver engaging content across channels.
• Build relationships through customer stories and community support.
• Oversee tools for better customer experience and measure impact.

Skills

Brand identity protection

Multi-channel campaign delivery

Customer engagement

Sensitive messaging management

Expert marketing advice

Education

Degree or professional accreditation in communications or marketing

Job description

A leading housing association in the UK is seeking a Customer Communications and Marketing Manager. This hybrid role involves leading campaigns and managing customer engagement initiatives. Applicants should have experience in brand protection, multi-channel marketing, and team management. The ideal candidate will have a degree in communications or marketing and will play a key role in enhancing customer trust and satisfaction. The position also offers a competitive salary and benefits including flexible working arrangements.