Customer-Centric Auto Service Advisor

Group 1 Automotive; Sidcup; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading automotive group based in England is seeking a Service Advisor for their Sidcup location. As the main point of contact for customers, you will engage with clients, keep them informed about vehicle repairs, and uphold exceptional customer service. The ideal candidate should exhibit strong communication skills and a track record in customer service. This role offers numerous benefits including annual leave, retail discounts, and a company pension scheme. Join a dynamic team dedicated to delivering outstanding customer experiences.

Benefits

33 days of annual leave

Retail discounts

Discounts on cars and servicing

Company pension scheme

Family-friendly policies

Cycle-to-work scheme

Wellbeing support

24/7 healthcare access

Paid volunteer day

Company share purchase plan

Financial rewards for referrals

Training and development opportunities

Life assurance

Qualifications

• Demonstrated experience in delivering exceptional customer service.
• Skilled at identifying customer needs and opportunities for upselling.
• Excellent time management skills and the ability to work under pressure.

Responsibilities

• Welcome and engage customers in a friendly manner.
• Keep customers updated on the progress of their vehicle repairs.
• Promote additional services and repairs based on Technician recommendations.
• Schedule vehicles for appointments accurately.
• Conduct pre-appointment calls to confirm bookings.
• Maintain precise customer records.

Skills

Excellent communication skills

Customer service experience

Upselling skills

Time management

Target-driven experience

Valid UK driving licence

Job description

A leading automotive group based in England is seeking a Service Advisor for their Sidcup location. As the main point of contact for customers, you will engage with clients, keep them informed about vehicle repairs, and uphold exceptional customer service. The ideal candidate should exhibit strong communication skills and a track record in customer service. This role offers numerous benefits including annual leave, retail discounts, and a company pension scheme. Join a dynamic team dedicated to delivering outstanding customer experiences.