Customer Care Specialist

Inspire Resourcing Ltd; Bradford; Hybrid; GBP 27,000 - 30,000; Full time

Job summary

A leading recruitment agency is hiring a Customer Care Specialist to provide first-line support for customer queries, manage communications, and resolve issues. The role requires previous customer service experience and proficiency in MS Office. The position offers a package of benefits including free parking, a hybrid car charging scheme, and a team bonus after 12 months of service. Salary ranges from £27,500 to £30,000 depending on experience.

Benefits

Free parking

Free hybrid car charging

Team bonus after 12 months

Standard holidays

Qualifications

• Proven experience in a customer service role.
• Ability to effectively use MS Office applications.

Responsibilities

• Provide first-line support for customer queries.
• Monitor and respond to customer communications professionally.
• Investigate and resolve customer complaints.
• Liaise with internal departments for accurate order information.
• Support processing of customer returns and credit requests.
• Update and maintain accurate records in systems.
• Proactively communicate delays or issues to customers.
• Work closely with Warehouse and Sales teams.
• Take ownership of aftersales care and communication.
• Handle product service inquiries, including repairs.
• Focus on upselling to customers.

Skills

Customer service experience

Proficient in MS Office

Job description

Overview

Customer Care Specialist

Inspire Resourcing are currently recruiting a Customer Care Specialist on behalf of our client based in Chesterfield.

This is a great opportunity to join a market leading business, for a dedicated customer care professional who is open to progression.

Responsibilities

• Provide first-line support for customer queries relating to orders, deliveries, and products.
• Monitor and respond to incoming communications from customers via phone, email, and web platforms, ensuring timely and professional responses.
• Investigate and resolve customer complaints or delivery issues, maintaining a solutions focused approach.
• Liaise with internal departments (Sales, Warehouse, Purchasing, Product and Marketing) to provide customers with accurate information on order status, stock availability, product information and delivery timeframes.
• Support the processing of customer returns and credit requests efficiently and in accordance with company procedures.
• Update and maintain accurate records in customer service and order processing systems.
• Proactively communicate delays or issues to customers, offering alternatives or solutions where possible.
• Maintain awareness of key products and services to confidently support customers.
• Work closely with the Warehouse and Sales teams to ensure alignment between customer expectations and operational capabilities.
• Take ownership of aftersales care and ongoing communication with customers to ensure high levels of satisfaction and repeat business.
• Take ownership of product service enquiries, including repairs, replacements, and warranty claims, ensuring customers are updated throughout the process.
• Proactively offer solutions to customers and focus on upselling.
• Carry out any other reasonable requests as determined by Management.

Requirements

• Previous customer service experience
• Use of MS office packages

Package / Benefits

• Free parking
• Free hybrid car charging
• Team bonus after 12 months of service
• Standard holidays
• Working hrs Mon-Fri 08:30-17:00
• £27500 - £30k DOE