Customer Care representative EMEA - French, German, Spanish or Italian

The Language Business Ltd; Cambridge; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading technology support firm in Cambridge is seeking a Customer Care representative fluent in English and another EMEA language (French, German, Spanish, or Italian). You will maintain customer relationships, ensure accurate information in the CRM, and address customer queries. Ideal candidates have experience in technology and proficiency in MS Office. This role offers a chance to work with blue-chip clients in a fast-paced environment.

Qualifications

• Fluent in English and any EMEA language.
• Some experience in a technological environment.
• Proficient in MS Office applications.

Responsibilities

• Build and maintain an excellent relationship with customers.
• Ensure customer information is accurate in the CRM.
• Resolve pre-booking holds on orders.

Skills

Fluent in English

Fluent in French

Fluent in German

Fluent in Spanish

Fluent in Italian

Proficient in MS Office

Tools

Oracle system

Job description

Customer Care representative EMEA - French, German, Spanish or Italian

Customer Care representative, EMEA. Our client is a world leading technology company, working with blue chips clients across most industry sectors providing excellent technology support and analysis.

Languages

Fluent in English + fluent in any EMEA language, ideally French, German, Spanish or Italian

Location

Cambridgeshire

Company

Our client is a world leading technology company, working with blue chip clients across most industry sectors, providing experienced technology support and analysis.

Job Description

You will be responsible for building and maintaining sales order relationships with customers in your assigned EMEA region and your responsibilities will include:

• Build and maintain an excellent relationship with customers
• Ensure customer information is accurate in the CRM
• Ensure CRM database is set with accurate defaults for your dedicated customer accounts
• Build your knowledge of products
• Deal with customer queries by phone and email
• Resolve pre-booking holds
• Log all communication with customers on the CRM
• Be proactive - call the customers to inform them of any changes relating to their orders etc

Candidate Specification

• Fluent in English + fluent in any EMEA language, ideally French, German, Spanish or Italian
• Some experience in a technological environment would be an advantage
• Proficient in MS Office applications, such as Word, Excel, PowerPoint, etc.
• Previous experience of using the Oracle system would be a distinct advantage
• May be required to attend trade shows, as directed by Customer Services Management

To be considered for this opportunity please click the Apply Now button and send your CV to us.