Customer Care Pro — Global Servicing & Engagement

American Express; Brighton; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

A global financial services firm is seeking a Customer Care Professional in Brighton. You will deliver exceptional customer service, build relationships, and meet targets while working in a dynamic environment. Strong interpersonal skills and resilience are essential. The role offers hybrid work options and various benefits including competitive salaries and medical insurance. Applicants must be eligible to work in the UK without visa sponsorship.

Benefits

Competitive base salary

Bonus incentives

Comprehensive medical benefits

Flexible working model

Career development opportunities

Qualifications

• Personal excellence and positive attitude in difficult situations.
• Passion for delivering outstanding service in customer interactions.
• Ability to work in a fast-paced and dynamic environment.
• Strong verbal and written communication skills.
• Assertiveness to handle difficult conversations.
• Critical thinking and strong attention to detail.

Responsibilities

• Deliver world-class customer service via phone.
• Build meaningful relationships with customers.
• Identify and offer suitable products to cardmembers.
• Meet and exceed quality goals and productivity targets.
• Navigate systems to enhance customer experience.

Skills

Customer service excellence

Interpersonal skills

Communication skills

Negotiation skills

Problem-solving skills

Attention to detail

Ability to multitask

Job description

A global financial services firm is seeking a Customer Care Professional in Brighton. You will deliver exceptional customer service, build relationships, and meet targets while working in a dynamic environment. Strong interpersonal skills and resilience are essential. The role offers hybrid work options and various benefits including competitive salaries and medical insurance. Applicants must be eligible to work in the UK without visa sponsorship.