Customer Care Manager - Aftercare & Site Liaison

Manpower; Northampton; On-site; GBP 28,000 - 31,000; Full time

Job summary

A leading service provider in Northampton is seeking a proactive Customer Care Manager to oversee customer aftercare, warranty works, and inspections. The role requires strong customer service skills, the ability to manage communications with suppliers, and a full UK driving license for site visits. This position offers competitive salary and various benefits including career development opportunities and a supportive work environment. Join us to contribute to valuable community projects and make a meaningful impact.

Benefits

Career development opportunities

Collaborative team environment

Meaningful impact on communities

Competitive benefits package

Up to 25 days holiday plus bank holidays

Enhanced maternity and shared parental leave

Employee Assistance Programmes

Discounts on retail, holidays, gym memberships

Financial wellbeing support

Competitive pension scheme

Recognition schemes

Volunteering policy

Mental health support resources

Qualifications

• Experience in customer care management.
• Ability to manage warranty and repair works.
• Experience in handling client enquiries and coordinating inspections.

Responsibilities

• Manage all aspects of customer aftercare.
• Handle client enquiries and coordinate inspections.
• Liaise with suppliers for quotations and materials.

Skills

Strong customer service and communication skills

Excellent organisation and time management

Confident problem-solver

Good IT skills and attention to detail

Commercial awareness

Ability to work independently and as part of a team

Experience liaising with suppliers and subcontractors

Full UK driving licence

Job description

A leading service provider in Northampton is seeking a proactive Customer Care Manager to oversee customer aftercare, warranty works, and inspections. The role requires strong customer service skills, the ability to manage communications with suppliers, and a full UK driving license for site visits. This position offers competitive salary and various benefits including career development opportunities and a supportive work environment. Join us to contribute to valuable community projects and make a meaningful impact.