Customer Care - Full Time - Toryglen

McDonald's; Glasgow; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading company is seeking a Customer Care Assistant to join their team in Glasgow. This role emphasizes customer engagement, maintaining cleanliness, and creating a welcoming atmosphere. Ideal candidates will be friendly, approachable, and have effective communication skills, contributing to a positive experience for customers.

Benefits

Holiday pay

Service Awards

Meal allowance

Employee discounts from top brands

Qualifications

• Effective communication skills, including attentive listening.
• Ability to maintain a high energy level while working efficiently.
• Natural behaviors of friendliness and approachability essential.

Responsibilities

• Engage with customers and ensure smooth operations in customer areas.
• Maintain high standards of cleanliness in the dining and toilet areas.
• Establish positive communication with customers and inform the manager about satisfaction.

Skills

Effective communication

Friendliness

Approachability

Attentive listening

Job description

Overview

McDonald's is one of the most recognized brands worldwide, founded on core values: Serve, Inclusion, Integrity, Community, and Family. We are committed to fostering a safe, respectful, and inclusive workplace, providing quality jobs, and ensuring opportunities are accessible to all.

As a Customer Care Assistant, you will be the face of the restaurant, engaging with customers and ensuring smooth operations in customer areas. Your activities will include making children feel welcome, handing out balloons, organizing special events, attending to customers' specific needs, maintaining high standards of cleanliness in the dining and toilet areas, and creating a warm, welcoming atmosphere. You will be responsible for establishing and maintaining positive communication with customers and keeping the manager informed about customer satisfaction.

Working in a fast-paced, energetic environment, you should have a genuine smile and the ability to connect with customers, making them feel valued.

Behaviors such as friendliness, approachability, courtesy, and helpfulness should come naturally. Effective communication skills, including attentive listening, face-to-face verbal communication, and maintaining eye contact, are essential. You must be able to sustain high energy levels while working efficiently and productively.

Benefits include: Holiday pay, Service Awards, Meal allowance, Employee discounts from top high street and online brands, and much more.