Customer Care - Dining Area Host

McDonald’s; Wallasey; On-site; GBP 40,000 - 60,000; Part time

Job summary

A global fast-food chain is seeking a part-time Customer Care - Dining Area Host to enhance the customer experience in Wallasey. This role involves welcoming customers, maintaining a clean dining area, and ensuring a positive environment. Ideal candidates will have strong communication skills and a friendly demeanor, with the ability to work shifts during mornings, afternoons, and evenings. Benefits include flexible working hours, employee discounts, and health insurance.

Benefits

Flexible Working

Employee Assistance Programme

Travel discounts

Employee Meal Discounts

Health Insurance

Discounts at major retailers

Qualifications

• Must be available to work weekdays and weekends across various shifts.
• Genuine smile and ability to connect with customers are essential.
• Experience in a customer-facing role is preferred.

Responsibilities

• Ensure customers feel welcome in the dining area.
• Maintain cleanliness in the dining area and toilets.
• Establish and maintain positive communication with customers.

Skills

Effective communication skills

Customer service orientation

Ability to maintain a warm atmosphere

Friendly and courteous behavior

High energy levels

Job description

Customer Care - Dining Area Host - Part Time 18+ Bidston

Company: McDonald’s

Location: Wallasey, Merseyside, United Kingdom

Date Posted: 2025-12-01

Valid Through: 2026-03-01

Employment Type: PART_TIME

Salary: N/A – N/A, N/A per N/A

Description

To meet the criteria for this role, you will be required to be available to work within weekdays and weekends, working shifts across early mornings, afternoons & evenings. This vacancy is for a Customer Care/Dining Area Host.

McDonald’s are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunities open to all.

As a Customer Care Assistant, you are the face of your restaurant. You will deal with customers and ensure everything runs smoothly in the dining area. Activities include making children feel welcome, handing out balloons, organising special events, looking after customers' specific needs, keeping the dining area and toilets clean and maintaining a warm, welcoming atmosphere. You are responsible for establishing and maintaining positive communication with customers at all times and keeping the manager informed about customer satisfaction.

You will work in a fast‑moving, high‑energy environment and we are looking for someone with a genuine smile, the ability to connect with customers and make them feel valued. Friendly, welcoming, courteous and helpful behaviour should come naturally. Effective communication skills, including attentive listening, face‑to‑face verbal communication and eye contact, are a must. You must be able to sustain high energy levels whilst working efficiently and productively.

Benefits

Benefits package includes holiday pay, service awards, meal allowance, employee discounts from top high‑street and online brands and much more.

• Flexible Working: Work hours that fit around you and life's surprises.
• Employee Assistance Programme: Supporting your overall wellbeing with counselling, mental health support, life management, medical guidance, and helpful resources.
• Travel: Enjoy staycations or trips abroad with discounts on travel fares.
• Gain Transferable Skills: Whether you're full‑time or part‑time, your role here will teach you life‑skills.
• Employee Meal Discounts: Discounts on groceries at major supermarkets.
• Emotional Health Support: Supporting your mental and emotional wellbeing and coping with life events.
• Meals at Work: Choose food from our menu on your break and try the latest promotions.
• Discounted Gym Memberships: Stay fit and healthy with discounts on gym memberships.
• Financial Support: Guidance on managing your finances and saving for long‑term goals.
• Books & Entertainment: Access great discounts on PC / video games, magazines, books and music.
• Life Assurance: Provide a tax‑free lump sum to your loved ones.
• Fashion: Get discounts at hundreds of major high‑street and online retailers.
• Health Insurance: Free health insurance that covers you and your family.
• Health & Beauty: Discounts at a range of health and beauty retailers.
• Employee of the Month: Recognising you for living our values through great work.
• Utilities: Discounts at high‑street and online homeware stores.
• Values Heroes: Reward for demonstrating commitment to our values.
• Length of Service: Monetary benefits for long service.
• Physical Health Support: Help you make healthy lifestyle choices and address health issues.
• Bonus Potential: Extra financial rewards for your hard work, in addition to your salary.
• Premium Shift: Extra pay for overnight shifts (midnight to 5 am).